The Level at Melia Villaitana

I stayed here with my partner for three nights at the end of May. The entire resort is stunning, beautiful grounds, beautiful views and every area is spotlessly clean. The staff work hard to maintain this. The level lounge is great for drinks and snacks. The rooms are gorgeous, very comfortable beds and spacious bathroom. The room was advertised as having views of the Mediterranean however I had views of trees only which was very disappointing (photograph attached). I found the entire layout of the resort to be quite strange. If sitting at the main level pool, there was nowhere to order a drink to enjoy on your sun lounger. The only option would be to go up to the level lounge in the main lobby to have a drink which you were not allowed to take out of the lounge. There was no other bar open to serve cocktails or soft drinks beside the pool which I have never experienced before at any resort. My partner and I were full board and found the breakfast and dinner to be below the standard expected. Food was frequently cold with not too much choice at the buffet. We had lunch every day in Papamambos which was absolutely delicious. The queues at reception were ridiculously long at all times of day and night and the check in process seemed to be unnecessarily long so o think this could also do with improvements. Overall, the hotel grounds are stunning but due to the lack of options to enjoy a drink by the pool and the quality of the food, I would t return.

My 4th visit to this hotel in 18 months - all visits were staying in a grand suite for 10 days+ (3k+ for accommodation each visit). This is a nice facility, architecturally beautiful but really let down by surly, cold & rude staff - I very much felt a “British tourists go home vibe” from many staff ranging from front desk to an old lady cleaning the executive lounge (only visited the lounge once due to such an unpleasant & unwelcoming atmosphere!) The Spanish guests seemed to receive a very different welcome. There were exceptions (housekeeper lovely but she was getting €20 tip each day). I’d requested a suite with a balcony in the sun as I wanted to spend time sunbathing - I hoped they’d facilitate this request as a returning customer but no, placed in a suite that lost the sun at 1pm. Breakfast was awful - only visited twice - v busy, cats everywhere & a really sub standard buffet (raw bacon, dry scrambled eggs, dry croissants & no mushrooms/beans/tomatoes etc) Easier & nicer to eat breakfast out of the hotel. The room service choices are extremely limited - club sandwich, ham & cheese toastie or a burger are your ONLY options for a main course (the guy who delivered this was very pleasant & friendly though). The hotel, whilst aesthetically attractive, is in need of some TLC (mould in the shower, peeling paint everywhere from the room to the communal walkways etc). I would place this hotel as a 4star establishment, not the 5 star they seem to have awarded themselves. Before my move to this hotel (for the large sunny room terraces) I’d stayed at The Asia Gardens hotel twice a year for the last 10+ years. That is a beautiful, classy & far superior hotel where staff go out of their way to make you feel valued & welcome. I won’t be returning to The Level @ Melia Villaitana so well done - you’ve very successfully alienated a regular customer, but judging by the general brusque staff attitude, you really don’t want British tourists staying anyway!

Fabulous resort, just doesn’t have the 5 star experience at the Level, understaffed (basically fend for yourself) at level pool areas. No food @ pool, no pool bar table service and it’s quite a track. Breakfast buffet with birds crawling over it, just not what you’d expect for the money. Coffee options poor. Take my advice just stay in the Vilitana 4 star side of the hotel and save yourself money, as I said the resort itself is beautiful. Staff quite abrupt

The facilities are fine, although somewhat neglected. The walls in the hallways are peeling and it doesn't seem like they have much intention of fixing them. The room was very dirty, dust on the doorknobs, on the furniture, in the bathroom and the walls were full of insects and parasites. We asked for the room to be cleaned but it was very superficial, so the room was still dirty. The food at the buffet is not bad, although the service could be improved, the waiters are a bit lost, when the food is finishing, they put it away on a single tray to make it look like there is a lot but they don't replenish it. At breakfast, the cats roamed around the terrace climbing on the chairs and tables. I expected more for a hotel of this level and price, so I don't think we'll go back.

An absolute treat - no detail left overlooked. Stayed here as a family for 5 nights in the level junior suite and could not have been happier with the hotel. 2 heated pools for the level guests (one miki size kids pool), full board meals delicious and value for money, staff super friendly and the kids club brilliant. A gem for all families looking to relax and make sure the little ones enjoy it too.

Another visit to this lovely hotel. Level was brilliant. The room was spacious and clean. Maybe a little more entertainment would be a good idea at night...as a little quiet. The staff could not do enough for you and the restaurant was excellent. Thanks again for an enjoyable visit.