Home2 Suites by Hilton Beaumont

such an amazing hotel, i love it so much!!

Bedbugs found as we were unpacking. Stayed here one night for a soccer tournament. Husband, myself and children. Multiple staff members were rude to us and other members of our team during the check-in process. We witnessed it firsthand but also heard of other accounts. Just excused them because it was a busy weekend and the hotel was sold out and I gave them grace that they may have just been having a tough go with all the travel teams staying there and everything so busy and crowded. However, we haven’t even been home an hour and as I was unpacking and preparing to do laundry to wash things from our stay I found 2 bedbugs on my items that we took with us. This has never happened to me before and I am horrified. We have removed everything that went with us to Beaumont from our home and I immediately contacted the property and spoke to the front desk and housekeeping. They acted like I was trying to get a room that I stayed in for one night only for free. Terrible strategy and it tells me this is just a problem hotel with crappy employees and it’s most likely a top down issue because management is not running a tight ship and training their people The bedbugs are gross and a huge pain, but it’s their reaction to the bedbugs. That is the biggest problem and the reason why this hotel should be avoided at all costs. I will be escalating this all the way up the chain as I now have a huge untaking quarantining my home and belongings. Avoid this property like the plague.

One of the best hotels our family has stayed in! Great hotel. One of the best we have stayed in. Comfortable, clean & great service. Pleasantly surprised about how much room we had for our family. The suite had a mobile desk/table, couch, kitchenette and tons of storage drawers for all our clothing, etc. Breakfast was tasty, we loved the waffle station the best. You can’t go wrong when you pick a Home2 Suites. Definitely recommend this hotel to others.