Hotel Rosa

Stayed to break a very long drive (over 8 hours in the car before we arrived). Have another 400miles to drive today. Went to bed early to try to sleep. At 1am the emergency lights came on in my room - no way to switch them off, clearly an electrical problem. I called the reception and he said there was a problem but it resolved about fifteen minutes later. I asked to speak to the manager this morning and just had the enormous displeasure of speaking to Marco. He has an enormous attitude and told me that the electrical fault affected everyone in the hotel (that’s a lie, Marco, the rest of my family in room 901 were not affected) and indeed the whole of Baveno.... strange then, that I was the only person who called reception to report it. Marco’s demeanour was aggressive - I had to tell him to stop raising his voice to me and to put down his hands. Honestly, if he had been physically bigger I might have been intimidated. I am 5’3... Marco refused to see he might have to apologise or offer any compensation. Actually disgusting in 2022 that somebody this unsuited is involved in the hospitality industry. He told me it was all my problem and that he was ok with the situation. My husband paid cash directly to the the hotel for my room, specifically so I could sleep. Our other room was booked through booking dot com. Avoid this place at all costs - room 603 had an electrical fault and room 901 is directly by the exit to the car park so the door will crash all night.

Camere pulite, personale cordiale, colazione tutto sommato soddisfacente L'unica pecca, che mi ha recato notevoli problemi perché avevo dei medicinali salva- vita da conservare in un luogo refrigerato...il frigobar rotto, proprio nella mia stanza Si sono adoperati per risolvere l'accaduto, ma considerando che il soggiorno sarebbe durato 3 giorni i primi 2 sono stata senza Infatti ho dovuto ricorrere a quello funzionante che era nella camera al piano di sopra di mio figlio!

Très bon hôtel, nous avons logé dans la suite azzurra. Chambre très spacieuse, personnel courtois, petits déjeuners copieux, avec un buffet sucré salé très bien garni. Nous n avons pas pris le dîner car l établissement ne propose qu une formule à trois services. L hôtel est bien situé, on descend la rue et on trouve tout de suite une superbe église et un peu plus bas, le lac Majeur avec de nombreux restaurants au bord de l eau. La ville est bien située, point de départ pour visiter les îles Borromée et à quelques minutes de la très chic Stresa ou d un superbe jardin botanique

Hotel bello tranquillo buona posizione, camera suite spaziosa. La sauna è a pagamento. Peccato che il giorno prima ci hanno chiamato per dirci che il ristorante non era in funzione per la cena. Ci sono ristoranti nelle vicinanze sul lago.

Un hôtel agréable et calme, rénové récemment. Les chambres sont très belles et propres, la literie confortable. Un très bon buffet pour le déjeuner! Nous avons essayé le spa avec grand plaisir. Le personnel est accueillant, discret et toujours disponible. Très proche de la gare, du lac et de l'embarcadère pour les îles Borromées.

Das Hotel ist innen verwinkelt, das heisst Treppe rauf, Treppe runter. Man muss gut zu Fuss sein. Das Frühstück ist mittelmässig. Bei 4 Sternen mehr erwartet. Alles in allem: ein nettes, nicht behindertengerechtes 3 Sterne Hotel.