Ulasan Pacific Palace Hotel

Everything is ok but the room TV is not working  And have mosquitos frying a round

Very unique hotel with gorgeous lobby and big and clean swimming pool. Room was spacious and clean. Staff are very friendly too. Close to Pacific food Court and octopus spa. Hotel also provide free shuttle bus service to major malls in batam, which is an unexpected plus point.

first I want to say a thousand thanks. you have made my travel to batam easier. the trip was very smooth. the pacific palace hotel is also easy to use for check in and check out. and the breakfast is also delicious. the room is clean and smells good.

Very efficient service, clean and sound proof room

Hotel Room is spacious and clean. Staffs are helpful and polite. Give a thumbs up !!

Hotel design is beautiful, room cleanliness is good and toilet is big enough with nice decor, restaurant breakfast is good and hotel staffs is friendly and very efficient service by housekeeping department over all its a very pleasant place to stay in and will come back again.

The hotel exudes a grand and luxurious vibe. The reception staff provided good service and spoke good English. They served a nice welcome drink. The design adopts a unique cruise concept, even the pool floor resembles the pool you get on a cruise, with 2 jacuzzi tubs in addition to the main pool. The room is spacious and beds are comfortable. However, the only minus is the shower stall in the room toilet. The kerb isn't built high enough, so the water flows out very quickly when taking a shower.

It's A Great Experience to Be In Your Hotel unfortunately Request to Have A Super Experience staying At level 8 Was ignored Not Responding Back So Far

Upon arrival, the receptionist was slow and we waited for quite a while before checking in. The housekeeping was good though. He was cheerful and helpful. Location is not bad as it was within walking distance to Harbour Bay. Plenty of seafood restaurants within the vicinity. Able to walk to the beach to enjoy the scenic view. Love the pond with well-fed, beautiful fishes.

It was a holiday with families and work too. Harif at the reception great service. He went his way out to organise and setting up with a good wifi service for work. Very helpful with a smile and patient in organising our families in the rooms. Swimming pool water and area needs a good clean up. Food was good especially lunch buffet.

Nice hotel with friendly staff. Big and clean room. Can have a top-down view of the pool from the balcony of my room.

Rooms are pretty clean, and all the basic amenities are provided. location is great, about 20mins drive from ferry terminal. The service is great, was greeted by warm and welcoming staffs.👍🏻

The room was big. 3 of us stayed in the room. Beds were neat and tidy. The room was clean. The bathroom was big. Breakfast was included in the package. It was ok. I loved the live egg station . The staff were very polite. The ship/cruise theme was all over the hotel, which was a unique experience. The lobby chairs were dirty and had ciggerate burns on them. It was not a pleasant sight. We had booked a driver to bring us around, so the location was not a problem.

Elegance decoration and well located. Clean and friendly staffs.