Holiday Inn Inner Harbor

I booked a 2 night stay back in June. The first room we received had roaches, large and small. We found about 6 within the first half hr of being in the room. There were numerous stains on the sheets and pillows and even found a baby roach within the sheets. Went to the front desk to request another room, supposedly this new room was an upgrade. It looked exactly like the first room we were in, the only difference was instead of the 4th floor we were on the 11th floor. This new room reeked of cigarette smoke, even had a cigarette burnt mark on the nightstand table. We just dealt with the room at that point. I stripped the bed of the sheets and use the blanket I brought from home. I regret booking. Pictures are from the first room we were placed in. I did email management, who only provided a generic response to my issues. I will not be back or be booking any hotels from the IHG group.

I volunteered for the CIAA week in Baltimore and was greeting by a fantastic hotel ambassador named Omaira Gibbens. I did not know there was such a position, but she was extremely knowledgeable, helpful and friendly. Thank you Holiday Inn and Omaira!!!