Ubud Hills Villas & Resort

Wouldn’t recommend. A breakdown of our experience: The positives: - the staff are SUPER lovely. - the bathroom is large - they offer scooter hire at the villa - it’s in the middle of the jungle and the views are beautiful. The negatives: - The driveway is SUPER steep. This means drivers were reluctant to drive down to pick us up from the car park and would often cancel. Not ideal when trying to get places at certain times. - The rooms don’t look like advertised. We were expecting a pool access off the bedroom with chairs to sit on around the pool etc. We were provided a room which the pool was outside near the entrance to villa which was small and pokey, with no seating outside at the pool AT ALL. - Breakfast was very disappointing and would recommend dining elsewhere, not available for in room service, must dine at the restaurant (a room with 5 tables). - The rooms are quite old and outdated, with a very strong musky smell to the sheets and towels. The rooms could do with some updating. Overall, we didn’t enjoy our stay here. We even contemplating cutting our losses and booking elsewhere in Ubud (which we now wished we did). Not an inviting place to stay and wouldn’t recommend to other travellers.

During our trip to Bali we stayed in three different Villas in total and this was our second villa. Our arrival was fine and the staff happily helped us with our bags from the car park to the entrance which was a rather long walk and all up hill. Once we checked in and got to the room everything started to go wrong. First we walked in and noticed the horrendous smell coming from the bathroom, we mentioned it to the lady showing us around and she said to keep the fan on and we did. The smell just got worse throughout our stay and no amount of air freshener or fans being on changed it. Secondly the pillow cases on the bed were dirty, we asked for them to be changed and they were, but later when getting into bed we noticed the sheets were all stained, this made us very uncomfortable. Thirdly the toilet was dirty and the toilet seat was broken, whenever we sat on the seat it would fall one way or another, the back of the seat would constantly be on our back, we are both slender individuals and weight wasn't the issue. We called them about this and they said they would fix it but never did. On our first night the power went out three times, every time the power went out the fan stopped working, making the smell spread throughout the room, we both felt so ill and had to sit out by the pool to stop from throwing up. The pool which was meant to be private was open and accessible to the people in the room above, the people also hung their dirty, wet laundry on the balcony which meant the water dropped on our door step and all over the floor next to our pool. The pool was never cleaned, felt slimy and disgusting when we got in and also had a bad smell. The TV stopped working a number of times and I had to call up to have the battery changed in the remote twice as the first time they just wriggled the battery around even though I told them I've been doing that for three days already. But the worst thing by far was the on site Restaurant or "Resto". On our first night we decided to go for dinner there, we should have sensed something was wrong when there was no one else around. Unlike the other Villas we stayed at, no one greeted us we had to walk to the counter and ask to be seated, the staff member seemed annoyed and put out. She seated us and gave us our menus and then gave us the most disgusting yellow looking water, we asked if it was from a bottle, she said it was but it smelled so bad we thought best not to drink it. Then the food arrived and I can only describe it as utter slop. I had rice and a curry my partner had a steak. The steak was hard as rocks, the steak sauce was ketchup smeared over the plate. My chicken was undercooked, the rice incredibly salty and the curry just tasted like water. Neither of us could get more than a few bites down. Not once did the staff ask us about the food, as was common everywhere else we stayed, she actively avoided eye contact and stayed hidden behind the counter. That night we were both insanely si

Abbiamo soggiornato qui per 4 notti. Appena arrivati la struttura sembra da favola, con ville immerse nella giungla. Il personale è, come in tutta l’indonesia, disponibilissimo e super gentile. Ci sono però alcune cose della struttura che bisogna sapere, perché, almeno per noi, hanno condizionato la qualità del soggiorno. Purtroppo nel bagno della camera abbiamo sempre avuto forte odore di fognatura che non è stato possibile risolvere. Avevamo prenotato una villa con piscina privata dove però non batteva mai il sole e non essendo riscaldata è risultata praticamente inutilizzabile. La camera poi era di un’umidità spaventosa, e il condizionatore solo di aria fredda non ha aiutato a risolvere il problema. La struttura è abbastanza distante da ubud (almeno 20 minuti). Da tenere in considerazione se si vuole girare un po’. Per il resto ottimo il servizio in camera. Cucina solita asiatica nella media