Bali Villas Arta

Our experience at Villas Arta was not good from the start. We booked in and arrived at villa 1pm to be told that Villa Canish had a problem, would not be ready for two days so they put us into villa Arria. After two nights Villa Canish was ready so they say. On moving they say we can move all of your stuff no problem, but we had items in the fridge that were thrown out and other bits that were not moved fridge to fridge but left with all our luggage on the floor, milk as off by then. The shower in one bedroom was not working Air conditioner was not working, so they decide to replace the whole unit, taking all afternoon, we could not use the pool or the bedroomCurtains where brokeSheets felt dirty and stained Had to ask for a bedside tableRoom smelt of drain/sewerage Overall this villa is just not up to scratch, I was totally upset with our stay and the treatment we received from management, they just did not care and do not offer service like you would expect from villas in this price range. We asked if we could leave a day early due to room not repaired, they made it difficult but eventually gave us 1 night refund. Leaving us with nowhere to stay, we had had enough. We found another hotel and they said there were other people that had moved out of villa Arta due to issues. So do your self a favor book somewhere else, this is a total disaster, no management to speak to face to face only managed through the young girls working. The owner would not speak to us not even a phone call.