Umah San

They scam their guests and expect them to stay in rooms with black, toxic mould. My partner and I had the worst experience with this property. We booked for two nights, prepaid through *********** (non-refundable rooms only is already a major red flag). Arrived at the property at 2:30pm, checked in the room which smelled really bad, nothing like I’ve ever smelled before. We literally just dropped off our bags as we had an experience booked at 3:00pm. Came back from our experience around 7:00pm and discovered that the bathroom ceiling had massive water damage and black, toxic mould growing all over, which explained the mouldy and musty smell in the room. It looked like the ceiling was about to collapse. We went back to the reception and requested a room change or refund of money. The first staff seemed like he had no clue. Then he said their boss isn’t here and that they don’t have any other rooms available, provided me with the phone number of their boss and said to contact him the next day. Another staff member came and asked what the issue is and we explained again that we can’t stay in a room with black, toxic mould like that because we’ll be getting sick and my partner is asthmatic. I asked this staff if there is really no other room available and she said no. The lady explained to us that they knew about this issue and their ‘mechanic’ was going to come tomorrow to ‘fix’ the issue, and if we could please just stay in this room for one night only. I said we can’t because we are not risking our health to stay in a toxic, biohazard room as we’re getting sick from it and if they can’t offer us another room we will need to stay somewhere else. We ended up leaving as they’ve been very uncooperative and got very unfriendly. After having to book another hotel, I reached out to ***********. A few hours later I noticed Umah San has cancelled my booking. I called the *********** customer service and they notified me that Umah San advised them my partner and I would have been a NO SHOW and that we complained about a tiny stain of dirt on the bathroom ceiling. According to them they offered us a different room but I apparently declined the different room and left. On Booking.com’s advice I have contacted the property via email and several WhatsApp messages, which have been read but completely ignored. I have been in contact with *********** and Umah San keeps refusing to issue a refund as it’s been a ‘non-refundable’ booking and allegedly I have turned down a different room, which they definitely did not offer me. I’m absolutely disgusted by this property and their dishonest, rude staff. Please look at the photos and see for yourself, no one should be expected to stay in a room with toxic black mould, and being surrounded by dishonest staff like that. I will make sure to share my horrendous experience with everyone I know and tell them to stay clear from this property.

Not sure why there are bad reviews as this place was fantastic. The rooms were nice and clean, the pool was nice and the breakfast was great (recommend the fried rice or noodles). The best thing of all though was the people. Some of the nicest people I have ever had look after us in a hotel, really warms the soul and makes me wish I could stay there again soon! They went to a lot of effort for my birthday (see pics) and even made us breakfast late due to finishing the mount batur trek!! Thank you all! 100% recommend for couples, some of the main attractions are a bit of a walk but nothing too bad! Get booking

Un Établissement à fuir, piscine non entretenu, chambre insalubre avec des moisisures,petit déjeuner mauvais, nous avons été malade, et avons annulé une nuit qui n'a pas été remboursé ! Les bâtiment sont délabrés. N'y allez pas vous serez déçu du voyage.

Hotel pas du tout ressemblant aux photos ! Nous avions réservé 5 nuits, nous sommes arrivés là salle de bain était insalubre, toilettes sales, tapis de bain noir, le mur autour de la baignoire et le plafond noir de moisissures à tel point que de la moisissure nous tombait dessus durant notre douche ; la moustique du lit était fixé avec 1 petit fil , elle s'est décrochée durant la nuit , la poignée de la porte fenêtre était cassée, la chaise de notre terrasse pareil bref une catastrophe. Nous avons demandé à changer de chambre ce qui n'a pas été possible, on a demandé à ce que l'établissement nous trouve une solution car clairement les photos présentes sur le site de réservation ne reflétait absolument pas la realite; aucune solution trouvé donc nous avons décidé de partir. Nous avons naturellement demandé à etre remboursés des 4 nuits non passées et le directeur a refusé catégoriquement alors que la chambre a été revendue et que si nous sommes partis c'était uniquement à cause de l'état d'insalubrité de son établissement ! Une honte vraiment aucun contact commercial; au final on a donc repayé un autre hôtel alors vraiment passez votre chemin! Car en plus de cela, le propriétaire est très malin puisqu'il a annulé notre réservation sur booking donc impossible de laisser notre avis ! Malgré le fait que nous avons dormi 1 nuit sur les 5 initialement réservées et bien évidemment booking ne peut rien faire! Donc ne vous fiez pas aux commentaires booking puisqu'ils sélectionnent les clients qui peuvent mettre des avis ....