Giraffe Boutique Hotel

I recently visited Baguio for the second time to unwind and relax. After considering a few hotels, we chose to stay at Giraffe Boutique Hotel. We arrived early and were informed of the hotel's policy of charging 500 pesos per hour for early check-in. We decided to explore the area while waiting, returning less than an hour before check-in time. And asked the staff if they can accommodate us, however, we were only allowed to enter less than a minute before the designated time. Despite this, we understood and rested. Fast forward at home, upon checking the brochure, I noticed that we were charged for a deluxe room but were provided with a superior room. I was disappointed that the hotel staff deceived me by the room rate. I reached out to them to request a refund of the excess amount we paid, but unfortunately, I have not received any response from them. When it comes to hotels, I don't expect perfection in terms of staff or location. However, when it comes to the money I paid, it's personal. I specifically paid for a deluxe room but was given a superior room instead. To make matters worse, the room didn't even have an AC unit, which wasn't mentioned in the booking information. I believe it's important to know what you're getting and ensure that you're getting what you paid for. So, if you're planning to book a hotel, always double-check the details to avoid any unpleasant surprises.

The hotel is located in a quiet part of Baguio, very close to Mines View Park. Parking could accommodate six cars in front, maybe 2 more cars in easement parking and one slot for PWD. A flight of stairs will take you to the lobby which was adjacent to the dining area where welcome drinks were served upon our arrival. We booked the loft unit with a small balcony which we found roomy enough for our family of five plus 2 dogs and 1 cat. As with many hotels in Baguio, no airconditioner is necessary. Hotel staff are welcoming and friendly.

Although the room has no aircon, they provided a fan. Nights are cold so its still perfect. Doesn't have any elevator,but still good though. The room was very neat. We literally love everything. TV is very up to date (has netflix). Had a nice balcony. The location, lobby area, the inclusive food (Breakfast), the pizza we ordered and drinks from their bar and cafe.perfect! Staffs were very nice and friendly.

We went to Giraffe Boutique hotel so we can bring our fur baby (Labrador retriever) since it's a pet-friendly hotel, and they didn't disappoint. The entire hotel staff was very accomodating and are genuine pet lovers. Foods were delicious and they offer free coffee all day☕️. We also love their bathroom amenities! ❤️