Hotel Supreme Convention Plaza

Bad service

among all the hotels i've stayed at in all those years of travelling, this is the only hotel where i tripped while taking a bath. i was shookt. i tried to be calm as i was also assessing whether i sustained injuries. i only got minor bruises in my left arm and nape which absorbed the force of my fall. there was also no shower curtain. the rubber mat was inutile. it failed to keep the friction that would have prevented me from slipping. that was a close call. the air conditioning unit was not emitting cool air. but because i felt spent after the fall, i fell asleep and woke up perspiring. i requested to be transferred to another room which was one located one floor beneath. this time, water pressure was so low that it took me more than 30 minutes before i completed my bath. terrible!!! wifi was horrible. i could not get a steady connection. i ended up using my cellular data. breakfast came 35 minutes late. nobody took our orders once we were seated in the lobby restaurant. the trainees were just walking past us. the only saving grace was the seasoned wait staff who immediately brought us food upon noticing our empty table. there are other accommodations in baguio which offer way, way better services than this.

It was Panagbenga Festival, and I understand that most hotels were already fully booked, so we booked here. It's like going back in time; the place has an uncanny vibe to it, and I can't sleep well at all. Moldy odor, and the carpet is filthy. I hope management can at least provide humidifier in the hallway.

Well from the get-go, just looking at the facade will give you a not so inviting feeling. The place is old and not well lit. The rooms are quite dusty (no-AC unit). The service phone ain't working. The linens are yellowish. They provide (old school) thermos for hot liquids. It gives you a low-cost motel feel. The only reason I gave 3-star is because of the friendly staff. The hotel needs renovation to attract guests. Just mere maintenance won't work. But if you're looking for a place just to get through the night, well this place will do.