Serena Hotel Aventura Miami, Tapestry Collection by Hilton

Honestly it was clean and modern, better than other Hilton brand hotels.

The room didn’t have a desk (I should have looked at the room photos) and there was not enough light in the room. The lights on each side of the king sized bed were controlled by a single switch, so it wasn’t possible to have one light on and one light off.

Centrally located and only 10 minutes from the beach - Don’t count too much on the Busines center , slow computer and no printer unless you email stuff back to front desk.otherwise pretty new and good condition rooms

There was a band playing loud music on the hotel roof until 12:30am. The music was so loud it kept myself and others awake. I called the front desk and he said others also complained but the band was not going to stop until 12:30. Also, I the blinds in the room wouldn’t work which allowed light in the room at night, and the faucet ran constantly wasting a ton of water.

The AC in our room was stuck at 65 degrees and we could not get it warmer. Maintenance came and reset it but it was still broken. We had to sleep with sweatshirts and socks on. The front desk said they could not change our room due to the hotel being full. We should’ve at least gotten credited for our uncomfortable stay. We are from the Caribbean and we (myself, mom and my two young children) were completely miserable in our room each day.

The hotel was very nice and clean, and the staff were very helpful. The location of the hotel is not great, it's around big boulevards and highways where there aren't many shops or restaurants. Nothing was exactly walking distance. Otherwise, the bar and outdoor lounge/pool area was really a great place to go relax.

The rooms were very nice and clean. The lobby staff were also friendly.The rooftop bar might have been one of the worst experiences I've ever dealt with. Unless you're hispanic heritage expect to be waiting 40 plus minutes for a drink, while everyone around you gets served repeatedly. There was a $50 cover charge to go up there and after 3 hours of waiting and only getting served 3 over priced drinks we decided to leave. Huge waste of money.

This is not a 4 star hotel. 2 stars. It’s not well maintained and service is lacking. Ok place to stay if you’re a college student on a budget.

The entrance to the hotel is hard to find—obscured by the massive hospital complex all around it. Poor signage at the entrance and not clear where to park. There is nothing in the immediate vicinity, besides the hospital. The room was clean and pleasant. Staff was friendly. Breakfast is not great (shabby offerings at buffet, bad self-serve coffee, slow service for ala carte) and there are no other options in the neighborhood for food. I would only stay here if I were visiting someone at this hospital, in which case it would be fine.