Niki Athens Hotel

Firstly i wanted to appreciate the staff that was at the reception when i checked in and checked out. They were superb. Now, i wanted to report about a very terrible experience i had when booking for this hotel. On 28 March, after i made a booking, i received a email from the Operation Manager, Evelyn Michail, to tell me to pay extra. She said the price was supposed to be €240, and not the price of €24 I've paid. Attached email in picture. In her mail, she told me to cancel the reservation, or pay the extra €216 when i checked in. My reply to her was: too bad you made a mistake. If i had made a mistake, will you refund me the same? I told her to honour it. Her reply to me was that it's the fault of Expedia's system. She blamed others for their own fault. But it's still their fault of the hotel to sort out. She insisted i have to cancel the reservation. You can read the email. I've attached her reply. She further replied with the reduced price but insisted i pay a balance of €176 still! This was after much argument, she replied me on 1 April, 4 days later. My point to her is, when an airline published a wrong price, they have to pay for their mistake. They can't simply cancel the customer's reservation. They should deal with their problems internally. They can't just reject the customer like how this Operation Manager had done. Goes the same for a hotel, so called big hotel like this. And i replied to her, if i made a mistake of booking this hotel and realised i had made a mistake, i should get somewhere else cheaper, will she refund me? If it's my mistake, I'll have to bear. If it's the hotel mistake, they have to bear. In fact if she's so cock sure it's Expedia's mistake as she pointed out, she should make them pay. Why should she pushed her problems to her customer? But she ignored. Just go to show how low standard she really is. I believed, it's her fault. I believed she's the one who typed in wrongly and should be fired. When i bring up the matter with Trip.com, Trip.com decided to make things easier, helped me pay the balance. The only difference is they took away the breakfast, which i should initially have. Seeing such a kind act from Trip.com, i didn't want to disappoint the efforts made by Trip.com and i wanted to share this kind deed by Trip.com and the only way i can write this review is to complete the stay. Actually by now, i was already not keen to stay with this shitty hotel anymore. But i insisted on staying on because i wanted this experience to be made known and expose the terrible treatment this lady have given me. So to Niki Athens Hotel, especially Evelyn Michail, "You are FIRED". If i had the chance, I'll tell it to your face, your act is DESPICABLE! You FAILED TERRIBLY! You have ZERO CUSTOMER SERVICE awareness. You should quit the industry. You don't belong to this industry. I'll NEVER EVER RETURN to Niki Athens Hotel ever again. Pui!!! You disgusting lady!!! You made a real bad name for the industry. You should pack and get out !!! I've been to more than 45 countries, stayed in all sorts of hotel, ranged from backpackers to 6-star hotels, I've encountered many incidents. Your treatment give was the very worst. You really should quit. In fact after this, I should write to the owner of Niki Athens Hotel to suggest them to remove this DISASTROUSLY POOR PERFORMING STAFF. One last thing: Evelyn Michail - you should go sweep the floor on the road or pick up rubbish on the street. You don't deserve this role and especially this industry.

這個價位，這個大小真的是不想説啥了，關鍵是特別吵，對睡眠不好的人來説就是噩夢，屋子裡噴的空氣清新劑能把人薰懵了，枕頭也不舒服躺下去就全塌了，被子也有點薄

除了小，其他都很棒！