Jessica P
27 Januari 2024
This place is a dump. We booked the Hyatt way in advance, confirming multiple times, including on the day of our arrival, that we would have 3 king beds. We were sent photos of a beautiful condo, and read great reviews. When we checked in, the place was in bad shape, and we didn’t have the 3 king beds. One room had old shabby twin beds, one had a queen. No manager was on staff… all week. We waited an hour and a half for the resort staff to call a manager when we checked in, but they were unable to even look at other accommodations for us. It’s been two weeks and we still have not received a call or email back. The booking agent has ignored us. The condition of the condo was in disrepair, and not something anyone should be expected to pay $9,000/ week for. The bed spread was torn, carpet was dirty and fraying, and windows were broken so you could not open them. A smashed cocktail glass was sitting in the middle of the drive and hit our tire- nobody was taking care of the grounds. This place is in disrepair- they are just collecting checks.
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