Apartments Islamabad

First time ever I was totally impressed with the level of service received which changed my perception not only about the country , moreover about the city itself. I’ll definitely come back to Islamabad and when I do, I’ll only stay at the Marriott Hotel as everyone there will make you feel at home

I am writing to express my deep dissatisfaction with my recent stay at your hotel. I had initially booked a Deluxe Category Room (Room No. 313) with specific requirements, including the expectation of a room with a hill view. However, upon check-in, I encountered multiple issues that caused great inconvenience. The air conditioning in Room 313 was not functioning properly, making the room uncomfortable, and the bathroom facilities were not up to the standard that one would reasonably expect from an establishment of your standing. Due to these shortcomings, I was relocated to Room No. 501. Unfortunately, this change did not resolve my concerns, as this room did not meet my requirement of having a view, which was a key reason for selecting your hotel. I was given a city view wity damaged glass windows. I had clearly communicated my preferences in advance, yet they were not honoured, leaving me extremely disappointed with the level of service provided. It is unacceptable that despite raising these issues, no satisfactory resolution was offered during my stay. As a paying guest, I expect that my needs and requirements are treated with importance and professionalism. Sadly, this was not the case, and I felt that my concerns were not taken seriously by the hotel management or staff. I would like to formally register this complaint and request that it be escalated to the appropriate level of management for review. Experiences such as mine not only reflect poorly on the hotel's reputation but also result in a loss of trust and goodwill from guests. I hope you take this feedback seriously to prevent similar situations in the future. Regrettably, I must inform you that I will not be visiting your hotel again, nor will I recommend it to friends or family. This experience has left me thoroughly unsatisfied. I expect a prompt response from your side regarding this matter. Unsatisfied Guest,

The Hotel is Majestic, the traditional ambience and the design was very welcoming. Our room was clean and comfy with complimentary drinks like soft drinks. The breakfast buffet had a nice selection of local dishes. Overall, we were glad to have booked Serena Hotel for our first time in Islamabad.

The hotel service is very good and the price is very good. When I stayed at the hotel, it happened to be my birthday. The hotel specially prepared a birthday cake. If I hadn’t seen the surprise given by the hotel, I would have forgotten that it was my birthday. I was very touched, especially for us who have been traveling abroad for a long time. Thank you so much 🙏

1. The room is overall very good. It has everything it needs, including cotton swabs and bath balls. It is also clean. 2. There is airport pick-up and drop-off, the food is well cooked, Chinese food, and if you ask about what can be done around, almost everything is answered, very professional. 3. The eldest brother is a very nice person, very open-minded, easy to get along with, and reliable!

The rooftop buffet is to die for. Steak, barbecue, scrumptious deserts and excellent curry and salad choices. The housekeeping staff is exceptional helpful and attentive. The executive lounge has free high tea for executive suites which has sandwiches and fruit chaat that are delicious and cardamom tea and lattes served for free all day.

In general, I described everything in the previous review. In the hotel there is a lot of Chinese citizens. Sound isolation is not very good. In the corridor, children ran and noiseed until the deep night, it was impossible to sleep. I think it is necessary to establish rules on which to noise after a certain hour. The layout of the room is not successful - quite dark, the window is small in the corner. The check out was very fast. In the cafe delicious orange juice (seasonally). In general, not bad.