KE GAMER

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

酒店在一個村裡的高處 靜謐 視野好 夕陽西下的無邊泳池特別美 酒店的小哥哥小姐姐服務意識好 顏值還高 餐廳早餐雖然沒有五星酒店豐富 但是能感覺到的新鮮與健康 正餐味道特別好 比外面的農家樂好太多 贈送的下午茶咖啡甜品也是很到位 咖啡機器和豆子都是品質在線的 每棟一個小院子 花草搭配種植的賞心悦目 房間裏面Mini吧的免費飲品豐富 水壺 冰箱 吹風機 洗護用品都品質一流 這酒店應該能征服每一個細節控

環境很好，服務設施真的差，晚上10停水，呼叫管家也是慢吞吞的，半小時才處理好。室外泡池需要服務員開啟，類似於井蓋。開完之後也不知道關上，晚上在院裏漆黑一片，導致晚上摔倒腿摔出血🩸避雷，以後再也不來了！

房間非常乾淨舒適衞生，小朋友很喜歡，但是我感覺更適合情侶，因為衞生間的設計對親子家庭有點不方便，一樓也有衞生間但是沒有淋浴，異性家長要提前沐浴，除此以外幾乎滿分，服務非常非常非常好，小哥哥們很帥氣小姐姐也很美麗，服務意識非常強，管家有求必應，護理包每日一份都是可以帶走的帆布化粧包，用的lelabo的洗護，飲品也是管夠，餐廳不大，提前預約餐品，很精緻味道也是不錯的，還送下午茶和泡湯，非常非常非常愜意！

環境很好， 庭院露天私湯泡池:提前兩小時通知工作人員安排私湯，家庭出遊玩的很開心， 無邊泳池精緻雙人下午茶:蛋糕口味非常nice～ 服務：丟了個髮夾，管家也很及時找到寄回

入住體驗超預期！ 品質感十足：*設計美學在線，傢俱床品高級舒適，設施用心（智能馬桶、品牌衞浴），乾淨整潔到無可挑剔。 服務超貼心：管家響應快，熱情周到，提行李、介紹詳細，還有驚喜小細節（歡迎水果/紀念日佈置），賓至如歸。 拍照絕絕子：每個角落都是精心設計的取景框！光線通透，自帶高級感濾鏡，道具豐富，隨手一拍即是大片，手機內存告急！ 追求品質、渴望貼心服務、熱愛記錄美好的你，閉眼選珂玩家就對了！強烈推薦！