Hotel Floral di Anji

This is an excellent hotel and I highly recommend it. The view is magnificent, and food is delectable. The staff is extremely helpful, especially Ms Lorry who helped us sort out some issues with our breakfast coupon and made our stay very pleasant.

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

The ecology of Meilin is very good, and it feels very comfortable to live here. Facilities: Complete. You can soak in hot springs ♨️ skiing (but it is not the snow season yet, but you can climb mountains). There is even a children's playground, which is also very considerate of families with children. Service: The staff are warm and considerate. When staying in the hotel in autumn and winter, they will call to inquire about the approximate arrival time and arrange room heating in advance. Good reviews 🥰 If you lack any daily supplies, you can also ask the staff for help. I like the staff here very much. Hygiene: Clean and tidy. The room aunt cleaned the room very clean, and the problems reported to the staff can be solved in time. Environment: Haha! Need I say more! What I like most is the environment here. It should be a non-smoking hotel with a special smoking area, green water and green mountains outdoors, and outdoor development and bonfire parties. Who understands, the ecology here is really good, the running water is clear, the trees are lush, the small fish fry are strolling in the stream, and occasionally they are taken away by foraging birds. There are circling birds in the sky, and occasionally they land on the plank road.