Location: While definitely in the center of the city, it's still about a 10 min walk to get to the main central street, Damrak. (Additionally about a 10 min walk to Amsterdam Centraal - so if you have heavy bags, take that into consideration). Also, not any trams / buses in the immediate area. That being said, located in a much more neighborhood (re: quiet) area than a busy tourist / hotel heavy area. If you are a walker, great location. If not, might not be great.
Cleanliness: Some hotels in Europe can be highly rated, but grungy. Everything from the bathrooms, to the rooms, to the hallways were always in order and free of dust and grunge. So much so, my wife actually pointed it out to me within the first 10 minutes.
Service: Hotel staff is located right at the front door and always there with a hello and more than willing to help. We typically have our room cleaned every other day and the housekeeping staff did an awesome job. Didn't use the bar or sit in the eating area as we mostly ate out. Warning, they don't serve breakfast anymore (due to COVID), but will serve to your room if you make arrangements the night before.
Facilities: Overall very well-maintained and clean. The decor is dark colors of purple, red, and black. After the first day, you really don't notice. But color palette is not your typical boring beige on white.
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