Dream Hotel Amsterdam

Would not hesitate to book again, very clean stylish hotel. Beds comfortable, staff no problems at all. Nice and Quiet location, close to everything. Plenty of bars and restaurants beside the hotel, we went to the Heineken experience on the last day which worked perfect for leaving suitcases as we had to pass the hotel to get to train station afterwards.

I booked directly for 3 nights and prepaid. It was only later that I read the reviews and got nervous. Upon checkin was told we had a room on the 3rd floor. This place has a staircase like a twisted ladder and no lift. Are you serious? After expressing my concern, I was offered another room on the 2nd floor so decided to look at them both before committing. Frankly neither was a good choice. The 2nd floor room was so tiny as there was no desk or floorspace so there would have been nowhere for our luggage for 2 people. The 3rd floor room was bigger so reluctantly decided to take it. This is not actually a room, but an attic space with one side of the bed so close to the sloping roof that it's not possible to walk upright next to the bed. We moved the bed so had some improvement, but it was still sub-standard. The floor to this tacky room is sloping so it seriously mucked up my equilibrium. The 'window' is a skylight with no curtains or shades so you're awake at sunrise whether you like it or not. Most importantly, there is NO fire escape on the 3rd floor, except down the down twisted ladder-style staircase. How is this even legal? After not being able to sleep all night due to worrying about the fire risk, I asked if there was a 1st floor room coming available on nights 2 & 3 of our stay and there was. Without even looking at it, decided to take it. It was a slight improvement as there is a separate fire escape on the 1st floor (phew!). But that's the only positive. This room was seriously odd with the window so high up the wall it was impossible to see out. Adding to this oddity, the latch for the window was actually on the top of the window, meaning you'd have to get on a 15' ladder to be able to open the window. The ceiling fan in the bathroom rattled and was on permanently requiring us to shut the door at night (and wear ear plugs) just to be able to sleep. But we didn't want to complain again as we were seriously relieved to have a fire escape if required. Oh yes, if you want an iron and ironing board, book it on arrival as it took me 2 days to get one! Every other hotel I've ever stayed in will provide an iron & ironing board when requested and then remove it the next day when the rooms are cleaned. Not the Dream Hotel. If you ask for an iron, it's yours till you check out, however long that may be? This means that no other person can get one whilst its in your possession! Weirdest policy I've ever come across. Saying all the negatives above, the staff are delightful and do their best to help but they're working with a substandard facility.

This hotel has the worst customer service. If for any reason you need to contact them they will refuse to answer any emails and not answer the phone. Does anyone even work here? Such a shame that they treat paying guests so poorly and charge such a premium Price for such a bang average place. I would recommend spending a little bit more money to know you are going to get great service and a great hotel.