Harir Palace Hotel

Lebih baik dari yang diharapkan, fasilitas rata-rata dan pelayanan baik. Ada ketel untuk merebus air dan dua barel besar air mineral. Pembersihannya tepat waktu dan bijaksana.

Secara umum, ini adalah hotel biasa. Kamar-kamarnya nyaman. Hotel ini bisa menjadi sesuatu yang lebih baik dengan harga ini. Jadi, jika Anda menginginkan sesuatu yang luar biasa, saya sarankan untuk membayar sedikit lebih mahal dan menginap di hotel Palace yang sebenarnya. Kebugaran hanya tersedia untuk wanita di pagi hari. Jendela tidak cukup bersih. Sarapannya enak, tetapi tidak istimewa.

Hotel is undeniably beautiful and offers reasonable prices, my recent stay was marred by exceptionally poor service, particularly from the reception staff. One glaring example occurred when I requested a bathrobe. The receptionist responded, “Let me check and get back to you,” but never followed up. When I called again to inquire, I was told, “The staff washed the robes, and they’re still not dry.” Such delays and lack of initiative became a recurring theme; even simple requests required multiple calls to the reception before being addressed. However, the most appalling incident involved the receptionist’s outright rudeness. A friend visited me at the hotel, and shortly after their arrival, the receptionist called my room to announce, “You have a visitor. This will be your last visit for today, okay?” The condescending tone and unprofessional manner in which this was communicated were utterly unacceptable. The reception team’s conduct starkly contradicts the standards expected of a hospitality establishment. They are the first impression guests encounter, and their behavior tarnished what could have been a pleasant stay. I strongly urge the hotel management to retrain or replace these staff members to ensure future guests are treated with the respect and professionalism they deserve. Thanks