The Plough

We visited in The Plough on the 4th of December, new management had just taken over and seemed to be left with a challenge of finding out how everything worked, but despite this nothing was a problem and looked after us very well considering the circumstances! We had the festive menu, everything was cooked and presented beautifully we all had a lovely afternoon. The new management take over can only be a positive change and would definitely recommend a visit. From The Pottergate Team :)

Stayed here one night and we won't be rushing back. Was met by a rather abrupt young lady who virtually barked the details at us. Entering the room it looked nice, 2 small windows facing the carpark.. so blinds were closed. The room wasn't very clean, lamp bulbs covered in dust, same as the headboard. Old wooden non matching toilet seat with a chip out of it, basin cracked and broken the same with the floor tiles. Radiator stone cold, but heated towel rail was hot so slept with the bathroom door open. Water stains on the ceiling.. Loose teabags ... obviously out of an open box. Strangely there is a Nespresso machine.. but no pods! Bedding was clean but bed way too soft for me. It's a shame because it has the potential to be very good but it let itself down.. wouldn't stay again.

No bar, no breakfast. Very very limited restaurant facilities. Front doors closed most of the time. Access to the bedroom was mainly limited via a fire exit and then down rickety slippery wooden steps. Very short staffed. I feel that this place misrepresented itself on its promotional advertising. Actually met the owner and voiced my disappointment with the hotel. He was clearly uninterested. It is however very close to Alnwick centre. AVOID.

Started badly with bed made into a double even though we called in advance to confirm it was a twin. They couldn't change it as they had no single duvets or sheets available. The duvet was also a very thick winter duvet even though it was May. The room was also incredibly hot and noisy wih the traffic from the street and thin walls. The room was very overpriced for what is offered and there isn't even breakfast available.The barmaid tried her best though. Avoid.

On arrival we checked in at the empty bar area. Taken to our room, the bonny lad by the staff. Room was so small that we with cases and the staff member couldnt all get in! Cosy/ boutique or just tiny? Initial thoughts were how disappointing. This only got worse after using the bathroom. Sink and floor tiles cracked, toilet seat broken and delamination, shower head holder broken ( replaced next day). Generally clean but with no curtains only blinds you get light in all night due to entrance after 11pm is via a rear fire escape which is lit and runs directly outside the window. Cobwebs and general filth behind the blinds are not what I'd expect at this price. We didn't eat any meals in the hotel as there's plenty of places to walk to for a better choice. Excellent position to explore Alnwick but needs a good clean and simple maintenance. Wouldn't recommend

We were very disappointed with this hotel. It looked wonderful but failed to live up to expectations. The staff were surly, verging on rude. On arrival, we were told we were on the top floor and there were no lifts. I struggled to carry my case up and only when we arrived at the top floor did she offer any help. We were told the wrong time for breakfast and when the staff member couldn’t work the payment device, she said you’ll have to pay later. At breakfast on first day, we didn’t even get a good morning from the waitress For the price we paid, I would expect breakfast to be included, but that was extra. There was no Wi-Fi provided - we had to log into the cloud, Sharing lots of personal information which no doubt will result in unwanted spam. To be fair, the location is perfect for the town and castle and the rooms clean and comfortable, although it was not serviced on the first day and you had to remember to clean your teeth before flushing the loo or you didn’t get any water from the tap. If you returned after 11pm you had to use the rickety steep fire escape staircase outside. This was very dangerous and I cut my foot on one of the steps. I will not be back and recommend no one else books into the Plough either.