Swissotel Hotels in Almaty

The location, environment, and lobby are all very beautiful. The only and biggest drawback is the bed The bed was too old. It sank completely and was tilted to one side. It was very uncomfortable to sleep on. I asked the hotel to change rooms for the second night, and the front desk said that every room is the same🤷🏼♀️

Subject: Excellent Location, but Overpriced and Outdated Rooms I stayed at Hotel Kazakhstan in Almaty for more than 10 days, drawn initially by its prime location. The hotel’s location is indeed its biggest strength—bang on the main road with excellent accessibility to various parts of the city, making it convenient for travelers. The property itself is a heritage hotel, and while it has its charm, the overall experience was mixed. The hotel is quite old, though the upkeep and concierge services were commendable. However, the parking facility was a major issue. During snowfall, it became extremely messy, and entering the hotel was quite challenging. Regarding the rooms, my experience varied throughout the stay: • The initial superior room booked online was decent, offering good space and facilities. • The “supreme premium superior” room I opted for later was disappointing—it was smaller, with a worse layout and fewer amenities than the superior room, which was surprising and frustrating. • For the last three days, I upgraded to a junior suite. While it offered more space, the layout and overall upkeep of the room felt outdated, leaving much to be desired. A consistent issue across all three rooms was the drainage system in the washrooms, which was poorly maintained and created unnecessary inconvenience. The breakfast provided as part of the stay had a wide selection and was good. However, the menu did not change for all nine days, which became monotonous for a longer stay. Room dining, though available, could be significantly improved in terms of quality and variety. Overall, while the location of Hotel Kazakhstan is unbeatable and perfect for those who want to stay in the heart of the city, the property feels overpriced given the outdated facilities and lack of variety in services. I would only recommend it to travelers with a good budget who prioritize location and heritage charm over modern amenities.

Pros-convenient location as I could walk anywhere The breakfast was good as I had all the fresh food from the buffet Room was big enough They tidied up my room nearly every day Cons-half of the staff were friendly but half put on a poker face. Don’t know if it’s Kazakh culture. I found Uzbeks much friendlier The gym room didn’t have a mat for weights so a tiny bit of noise from the weight would be frowned upon The room was quite dated as it was built over 30 years ago

As soon as you enter the hotel, you feel like you are in a Turkish palace. The room is furnished in old-school European style and is very comfortable. The breakfast is good, and you can take a walk in the park next to it after eating.

The room is surprisingly big, and the 1.8m big bed looks small in the room. It's too far to watch TV when lying on the bed 😂 It also has a small balcony. The interior decoration of the hotel is also very grand. The only thing is that it is a little old and the location is a little far, but everything else is good

Nice location, staff is very supportive and good breakfast. One disappointment was description for room info indicated as king size bed where in it was actually a queen size.

The hotel is great, worth the price. Everything is good, clean, tidy and comfortable, breakfast is rich and delicious, with both Chinese and Western food. A little further south is a pedestrian street with a fast food restaurant (Figure 5), which is delicious and cheap, I eat there almost every day. There are also shopping malls and supermarkets. There is a bus No. 92 that goes to the airport nearby.

The hotel is located opposite a university, the transportation is very convenient, the room is very clean, the stay is very comfortable, the service attitude is very good, there are many types of food, there will be a little change every day, and it is delicious

Hotel receptionist were really professionals to help me any cases Hotel was classic and beautiful Ceiling was very high and rooms were clean and classical also like old Hollywood movie in good mood Very quiet and convenient location to famous tour spots and fancy restaurants I really enjoyed to stay here Very relaxed and really appreciated