Hotel Clarks Shiraz

Do not stay here. Rooms are noisy and there is no concern for guest safety. The beside wall mounted lamps are poorly designed. I pulled the chain to turn on the light around 0400. The metal housing holding the lightbulb and surrounding glass fell and shattered on my left hand and nightstand. I was cut in three places. I grabbed a towel to stop the bleeding. I went to the front desk to tell them of the broken light and ask for bandages. The solo clerk on duty asked me “wait five minutes”. I did not see anyone from management contacted. I bandaged my hand from my own personal travel kit. Upon return from the Taj, about three hours later, I needed to clean the wounds and rebandage. I immediately spoke with duty manager to tell him of my injury. He did not apologize or offer any assistance or medical care. He only took photos of the photos I had taken of my bleeding hand and broken lamp. My tour guide spoke with him and obtained bandages and antiseptic. My guide was the only person who assisted with cleaning and dressing wounds. The hotel and management did nothing. When checking out two hours later, I informed the desk agent of my injury and that I was unhappy with my stay and inaction on hotels part. I was given a customer comment card, which I filled out with this information. It was stuffed into the overfilled suggestion box. No apologies or indication of concern from any hotel staff member, ever. I checked out and the shattered glass was still in the room. As a solo female traveler, my needs were marginalized. The hotel took no action to ensure my safety nor addressed my injury. A few hours later I sought medical care in Delhi and later was hospitalized. This hotel did not care for my needs as a guest nir did they take any action to address my situation. This is unacceptable. Photos show how hospital bandaged my hand. After driving to Delhi I could no longer bend my finger and went to ER. I was later hospitalized later that day for allergic reaction related to this accident. Regarding noise, this is a popular venue. On the fourth floor, I heard two hours of drumming and chanting outside the night before and the soundproofing is marginal. Do not stay here if you want service, safety, and quiet. Solo female travelers beware, you are on your own for any issues or concerns.

Last week I went for dinner with my friends at the Checkers buffet restaurant but didn't find anything special in taste or quality as the buffet spread was quite average for a hotel which has so many years of experience and expertise behind it.As per my opinion the restaurant food items/menu should be upgraded.Some dishes were lacking taste and flavour. Also the menu lacks variety.

Chaman, Ram, Manoj n Waqeel at Chekkars Restaurant were extremely helpful n courteous… Good n appetising food served.. Great Stay!!

Super beautiful place with all the 5 star amenities! Must stay at this hotel if you ever visit Agra. The food, ambience, facilities, everything is wonderful.

all food is delicious. Good service clean. Specially Arbaz khaan Manoj I like puri food and indian drink (masala tea). Breakfast at Hotel Clarks Shiraz Agra India

I spent ten nights at Hotel Clarks Shiraz for my prayer trip, it was perfect from start to finish. From the moment I arrived, I was treated with such care and attention—it felt like everyone went out of their way to make my stay extra special. The service was perfect. Big thanks and praises to the bell boys, always with a smile and warm welcoming. The whole experience just felt effortless and relaxing. The setting is beautiful, the vibe is peaceful, and the staff made me feel totally pampered. Wish I could have stayed longer, but I was already thinking about coming back I extend my sincere gratitude to Mr. Manoj for his meticulous attention to detail when coordinating the service. I deeply value your consistent commitment to providing us with a comfortable, home-like experience during each stay. There are some aspects that need improvement; serving the same items repeatedly every day could lead to guest boredom, so it's important to innovate. For the benefit of both staff and the hotel: it's advisable to avoid pre-packaged food for guests at breakfast and dinner, and take-away should be discouraged as it can disrupt service and negatively impact food and beverage costs. Moreover, this practice does not align with the standards of a five-star hotel, as such approaches are typically found in street food vendors and lower-quality establishments, not in a 4-5 star hotel. The banqueting facilities are exceptional, and I envision having such amenities in Mauritius. it would be No 1 in Mauritius. The hotel comes with my highest recommendation. We greatly appreciate the dedicated efforts of both you and your entire staff.