Ulasan Best Western Plus Addison/Dallas Hotel

I booked two connecting rooms with two queen beds with no stairs, for my two disabled daughters. When we got there after midnight, we were told that our rooms were on the second floor and the elevator was broken. I never received any notification that our special request could not be satisfied and there were no rooms on the first floor with two queen beds, connecting or not. We ended up taking the rooms on the second floor because we had no other choice given the time of night. My girls had to struggle to get up the stairs which caused them an immense amount of pain. Would have been nice to know ahead of time that the elevator was broken so I could book another hotel.