Hotel dekat University of Aberdeen Library, Aberdeen

Unfortunately our room smelt of damp/wet dog so went to reception to inform them and asked for an air freshener, the gentleman at reception went and spoke with someone else and then took me to see 2 other rooms, these rooms both had the same smell so we stuck with the room we were currently in as we had our 4 year old with us. The gentleman from reception came back with some air freshener spray which I was allowed to use and then he took it away again. We have stayed here a few times before and never noticed the smell. The carpet was filthy/old as well which was probably where the smell was coming from. The breakfast was okay, 1 pancake machine which took ages to make pancakes which our 4 year old wanted but because it was popular there was always a queue, could be doing with another couple of them? I don't think we will stay here again, which is unfortunate as it's where we usually stay as it's easy to get to and not right in the middle of the city and has ample parking.

The Chester is close to town and a quality hotel that we suspect would be rated higher if it had the gym and pool and spa that many five star hotels have. But, they are not needed. The room was a good size, with all necessary facilities. The common areas of the restaurant are of high standard and the food was excellent. Our room had a couple of minor issues. The shower door leaked a littlw, but caused no problem. The deadlock on the door dod not engage, but we were not concerned as there was a locked door between our door and the public areas. We will happily use again, particularly as the prices were reasonable and the standards and quality were very good in our experience.

Went for breakfast, the fire alarm was going off in the restaurant, staff did not know how to switch the alarm off, everyone stayed in the room, staff continued to work. After 10/15 minutes I went to Premier Inn reception to complain as the noise was deafening. The manager had to go the the restaurant to ask the breakfast guests to leave and organise how to switch the alarm off. She apologies and refunded our breakfast cost, good for her. But where is the staff weekly training. There could have been a real fire and they were clueless.

Hotel staff very friendly. If you needed anything they would bend over backwards to help you. Nothing was too much trouble for them. Will definitely be back 😀

⭐️⭐️⭐️⭐️⭐️ Stayed here for one night with my wife and had a great experience. The service was excellent, and the staff were very friendly. A comfortable place to stay, perfect for visiting the castle nearby. Highly recommend this hotel!