Hotel Pemandian Air Panas di Prefektur Kyoto, Jepang

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

Awalnya saya memesan hotel lain, tetapi hotel itu terlalu buruk. Saya memesan hotel ini ketika saya melihatnya di menit terakhir. Ketika saya tiba di pagi hari, Tim, staf layanan pelanggan dari Hong Kong, sangat ramah dan penuh perhatian. Dia sangat profesional dan merupakan panutan di industri perhotelan. Dia membuat saya merasa seperti di rumah sendiri, sangat kontras dengan layanan hotel sebelumnya yang buruk. Saya benar-benar harus memujinya. Ketika saya check-in, saya berada di lantai tertinggi. Bagasi telah dibawa ke kamar. Semua barang di kamar sudah penuh. Detail layanannya sangat baik! Pemandian air panas hotel lumayan, tetapi ketika saya check-in setelah perjalanan, staf layanan pria di meja resepsionis pada malam hari jelas jauh lebih buruk. Tingkat layanan dan kemampuan mereka benar-benar perlu belajar dari Tim! Namun, ketika saya check-out di pagi hari, staf layanan pelanggan pria dan beberapa wanita di meja resepsionis telah meningkat secara signifikan. Mereka tersenyum, penuh perhatian dan sopan, dan berinisiatif untuk membungkuk, sangat kontras dengan sekelompok pria di malam hari. Itu membuat orang merasa sangat nyaman dan layak untuk menginap!

Lokasi hotelnya tidak jauh dari Stasiun JR Kyoto, jadi okelah jalan kaki saja ke sana. Minuman gratis tersedia di lobi hotel. Memang banyak orang di hotel tersebut, pengunjungnya antara lain orang Jepang, orang Mandarin, orang Hong Kong, dan banyak orang asing. Sarapan sangat baik. Pemandian air panasnya nyaman tetapi ada banyak orang. Masing-masing dari enam sumber air panas memiliki tiga atau empat orang yang mandi pada waktu yang sama. Boleh saja, tetapi tidak ada cukup ruang untuk mengeringkan rambut, dan wanita menempati tempat tersebut dalam waktu yang lama waktu. Harganya cukup bagus. Menurut saya hotel ini tidak higienis.

Pengalaman menginap saya di Mercure Kyoto Miyazu Resort & Spa sungguh luar biasa! Kamar ber***a Jepang klasik didesain dengan indah dengan tikar tatami dan suasana yang tenang, menawarkan perpaduan sempurna antara tradisi dan kenyamanan. Pemandangan laut dari kamar saya sangat menakjubkan, dan fasilitas onsen benar-benar menenangkan. Stafnya ramah dan penuh perhatian, memastikan setiap detail sempurna. Sarapan ber***a Kyoto tradisional adalah salah satu hal yang paling menyenangkan. Saya sangat merekomendasikan resor ini untuk liburan yang damai dan mewah!

Hotel ini berada di lokasi yang strategis, hanya beberapa menit berjalan kaki dari kereta bawah tanah. Semua tempat wisata terdekat berada dalam jarak berjalan kaki. Kamarnya hangat dan nyaman. Ada kopi swalayan di meja layanan di lantai 9. Tamu yang menginap di hotel diberikan kupon minuman setiap hari dan dapat memilih wine atau jus. Terdapat sumber air panas terbuka dan rooftopnya menawan di malam hari. Keindahan Kyoto perlu dinikmati dengan hati. Layanan yang ramah dan penuh perhatian. Datang lagi lain kali!

A Perfect Blend of Tradition and Comfort in Kyoto During my recent stay at Saka Hotel Kyoto, I was immediately struck by its peaceful surroundings and inviting atmosphere. Located in the charming Higashiyama neighborhood, it offers an ideal launching point for discovering Kyoto’s historic sites. Despite being so close to famous temples and shrines, the hotel maintains a tranquil setting that feels worlds away from the bustle of the city. From check-in onward, I was warmly welcomed by the professional and attentive team. Their devotion to creating a memorable guest experience was evident in every conversation. Whether offering sightseeing suggestions or promptly assisting with any need, they made me feel completely at home. My room showcased an attractive fusion of modern design and traditional Japanese elements. Soft earth tones, tasteful décor, and well-chosen furnishings created an atmosphere that was both chic and peaceful. The spacious bathtub, in particular, stood out as the perfect place to unwind after wandering Kyoto’s centuries-old streets. Although I didn’t have a chance to sample the hotel’s dining options, every other aspect of my stay was faultless. The exquisite decor, the serene environment, and the staff’s unparalleled service exceeded all my expectations. If you’re seeking a sophisticated, relaxing retreat that still allows you to easily explore Kyoto’s rich cultural heritage, Saka Hotel Kyoto is an excellent choice.

Kami menginap di wisma ini awal Maret. Kami sangat senang! Wisma ini terletak di dekat halte bus, jadi Anda bisa berjalan kaki dan menikmati pemandangan desa. Tersedia juga layanan antar-jemput. Makan malamnya sungguh luar biasa, misonya lezat, banyak pilihan sayuran dan kaldu. Sarapannya juga enak, meskipun tidak terlalu bervariasi. Tamannya sangat indah. Wisma ini sendiri ber***a tradisional 😍 Pemiliknya memberi kami petunjuk dan tur, sangat sopan dan ramah. Wisma ini memiliki beberapa aturan, misalnya, menjaga ketenangan, yang menciptakan suasana relaksasi total. Kamarnya sendiri bersih, seprai bersih, dan ada petunjuk tentang cara membentangkan futon. Kami diberi yukata dan sweater hangat, handuk, dan perlengkapan untuk mencuci dan menyikat gigi. Tersedia juga pengering rambut. Ada dua onsen, pria dan wanita, yang bergantian berkunjung. Saat kami di sana, onsen buka sesuai jadwal, tetapi masih ada cukup waktu untuk menginap. Tong air panasnya sungguh indah, di udara terbuka, di sekitar hutan. Dilarang mengambil foto dan video di area onsen. Maaf melanggar aturan, tapi saya ingin mengabadikan keindahan ini saat tidak ada orang di sana. Satu-satunya yang saya lewatkan adalah semacam bangku di samping onsen di udara terbuka agar kita bisa menyejukkan diri dan berendam di air panas lagi. Tapi ini mungkin murni kebiasaan orang Rusia. Kami sangat puas menginap di wisma ini.

Our recent stay at Ujo Soan was, without exaggeration, the finest hospitality experience I have encountered in my 20 years of traveling across Japan. From the moment we arrived, the level of service was nothing short of superb. There are three highlights that made our stay truly unforgettable: 1. Exceptional Culinary Surprise: We were deeply touched by the hotel's generosity in providing a complimentary upgrade to the prestigious ”Tsuiyama Blue Label Crab” set. The quality of the crab and the meticulous preparation were world-class—a true gastronomic journey. 2. Breathtaking Sunset Views: Spending time at the Lounge ”AO” on the 8th floor of Bettei Fuka was a spiritual experience. Watching the sunset over the Kyotango coastline with a drink in hand is a memory we will cherish forever. 3. Outstanding Service (Sakura-san): A special mention must go to Sakura-san. Her professionalism, warmth, and attention to detail were exemplary. She anticipated our every need and represents the very best of Japanese Omotenashi. I would like to extend my sincere gratitude to Mr. Yasuhiko Okita and the General Manager, Mr. Nakanishi, for maintaining such an incredible standard of excellence. If you are looking for a sanctuary that combines luxury, nature, and heartfelt service, Ujo Soan is the only choice. We cannot wait to return.