Hotel Pemandian Air Panas di Prefektur Kumamoto, Jepang

Impeccable Service From the moment we arrived, the hospitality at Takenokura Sansou was exceptional. The receptionist came out to the car park to welcome us personally and escorted us to the reception office. He and his colleague then helped unload our luggage and thoughtfully delivered everything to our room. The warmth extended well beyond the front desk. As we walked through the dining hall en route to our room, even the chef greeted us with a smile, which immediately made us feel genuinely welcomed. The staff took the time to explain all the room amenities in detail, including how to adjust the temperature of the private outdoor onsen. At the dining hall, the service team was consistently friendly and approachable, despite my limited Japanese. They served us with patience and sincerity—even when my son happily requested four servings of their heavenly dinner rolls. Upon checkout, the team came out again to bid us farewell. This was, without question, the best service we experienced throughout our 18-day journey across Kyushu. Facilities While some aspects of the room décor and appliances are dated, everything was immaculately clean. As someone particularly fussy about bedding, I can confidently say that Takenokura Sansou offers the best futon I have experienced since I began traveling to Japan in 1999. The quilt was fluffy and soft, while the futon was firm yet incredibly comfortable. I honestly wanted to stay longer just for the sleep. The private outdoor onsen was the highlight of our stay. The small garden was beautifully arranged, creating a serene and intimate atmosphere. The water temperature could be easily adjusted, and soaking while gazing up at the sky was pure enjoyment. The room layout was clearly well thought out, with the shower located just before the outdoor onsen and a door to keep out the cold—allowing you to warm up comfortably before stepping outside into the winter air. A small heater near the porch area by the toilet would be a welcome addition to make late-night visits more comfortable, but this is a very minor suggestion. Dining This was probably the best dinner we had during our time in Kyushu. Takenokura Sansou surprised us with a beautifully executed fusion-style, course-by-course kaiseki meal. Combined with cocktails and warm interactions with the charming and friendly oba-chan service staff, the entire dining experience embodied what I love most about Japan: excellent food, heartfelt service, and meticulous attention to detail. One moment stood out in particular. When my son asked—in English—whether he could have a fourth serving of the dinner roll, the chef unexpectedly emerged from the open kitchen and personally served him a freshly toasted roll with soft butter. We were genuinely delighted and deeply touched by this thoughtful gesture. Conclusion Everything about our stay at Takenokura Sansou was exceptional. My only regret is booking just one night. I will most certainly return if I visit the Mount Aso area again. Well done, Takenokura Sansou—you truly deserve this praise.

I love this camp. the location is easy to travel to any other tourist spot , it is on the opposit conor of aso station, there is Lawson on the opposit as well. The camp is lovely both interior or exterior, the living room, the toilet, the shower are clean, the kitchen is lovely you can cook but you have ro clean them by yourself. The room are cheap but very clean.the staff are so nice. If I visit aso I will stay at this hotel again.

An absolutely wonderful experience.
The staff at the ryokan were incredibly polite and always ready to help with anything we needed. Upon check-in, we were provided with traditional attire, pajamas, tabi slippers, bath amenities, and a small welcome treat with matcha and coffee. We also asked at the front desk if they could give us a ride to the bus stop after check-out, and they kindly said yes, of course. 
Our room was spacious, clean, and beautifully decorated. At first, we were planning to explore several other local onsens, but after experiencing the ones at the ryokan, we felt completely satisfied. There are separate baths for hotel guests (men’s and women’s), baths open to both guests and visitors (also divided by gender), as well as a private onsen. One of the onsens also has a sauna.
The traditional dinner and breakfast were both impressive—delicious and very generous in portion.
The surrounding grounds are stunning, perfect for peaceful walks. This ryokan is a bit further from the main cluster of inns, but that was exactly what we wanted—to enjoy quiet walking.
At night, our futons were laid out for us, adding to the authentic experience. The only reason I deducted one star is the very bright green light on the ceiling that stays on all night and can’t be turned off or covered. I didn’t have a sleep mask with me, and the ryokan didn’t provide one, so I had a sleepless night. It was quite unpleasant.
That said, I still highly recommend this ryokan—it’s an unforgettable place to stay.

I honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys

This stay at Ryokan Sanga is faultless, from service, to food, hot springs to everything, it’s so thoughtfully set up and delivered. It’s not a luxury place but our stay there is well beyond luxury. Love it so much and have no hesitation to recommend it. Worth all the travel to meet the nice people in this wonderland of onset.