Hotel Pemandian Air Panas di Zhejiang, China

很美很讚的度假酒店，在靈峯度假區，自然風光絕美，空氣清新，整體環境乾淨清爽。帶娃出行選了孩子喜歡的大熊豪華大床房，確實可愛，不捨得離開。園子裏有不同風格的建築和房型，錯落有致，很多都想去去體驗下。擺渡車多且快，來回大堂，房間、餐廳、遊樂場特別方便。接觸過的每一位工作人員都很好，温和、耐心、高效，恰到好處的熱情和周到，真正的好服務，特別難得，必須點贊，給管家小吳點贊！

Beautifully located hotel, with great views and access to Qiandaohu. Amazing service by Intercontinental Experience Ambassador Klein, who was able to help with any requests needed. Children loved the services available including electric cars, train, indoor play area. The only area I would say needs some improvement is food choices for children. Very limited choices for what they could eat.

Travelers beware! The photos advertising Ke Gamer do not resemble to actual room and the food is horrible. I opted to upgrade to the private hot spring villa for close to 4000rmb a night expecting a high class experience but was instead highly disappointed! We arrived on a Saturday and reserved a table at the restaurant, famished from traveling and expecting a wonderful meal. They did not mention that this was a set menu (only for the package that was included with the room) so there was no option to select my dishes nor to explain our gluten free diet. First bread came (couldn’t eat it, gluten) then a mushroom chicken soup that was difficult to swallow. Over salted and the chicken was rubbery. Then came there version of a kimchi that was ok. Shrimp next that was battered (gluten) and smothered in mayonnaise, and then an over salted spicy beef dish and inedible veggies dish.At this point we decided to leave and opted instead to pay for food delivery. When we shared this information with the assistant helping us he messaged me saying you are a foreigner would you prefer chicken wings or a steak. I’ve been living in China 10 years and never spoken to so rudely. My gf then wanted to have a soak in the hot spring and have a fire because the rain had stopped but she was told no they could not do this for us that night. That’s when I added the wechat and she deleted him so she would no longer have to talk to someone so rude. We did find it strange that even though I was now in communication with him he still attempted to friend my gf several times, very disrespectful!! After I explained how unsatisfactory the service was to that point he made more of an effort and we did get to enjoy a relaxing evening outside. The next day we stayed away from the restaurant not wanting to have that experience again so ordered delivery service again, decent food for delivery. We did attempt the on site restaurant one more time before checking out for breakfast and this was awful as well. Cold eggs, bacon and sausage. They did have a nice assortment of breads which we could not eat (gluten) so we had a yogurt container and coffee before leaving. One part of the stay was an assistant driving us into town to a nice tea shop. He took us tot he location and offered to help us select a shop. He was very friendly and helpful inside the shop to explain the differences in teas and get us a good deal. We ended up purchasing 2 boxes of tea to take home. Overall I did not enjoy the stay at this overpriced and falsely advertised hotel. This is certainly one case when we did not get what we paid for. Wishing you better luck than we had.

我是很少寫點評的，但是這家酒店真的讓我太難忘，從進入酒店那一刻，就被美，安靜，舒服包圍，內心剎那平靜，一切都是那麼和諧。我住了三天，沒有出過酒店的大門，做了Spa,上了神奇的療愈課，做SPA的春春手法極好，加上儀器一起，真的很棒，很放鬆；療愈課一個小時，我感覺就二十分鐘，其中大概頌缽聲中睡著了，酒店的素食凈化我們的身體，一個人安靜的欣賞每個角落，或者在露台上泡杯茶看看湖面釣魚的人兒，一切都那麼平靜，太棒了，打算一月來住一次了。對了，感謝酒店的每一位工作人員，老公當中要坐高鐵，酒店竟然免費接送，司機熱情周到，太感謝了

It was overall an alright stay, don’t expect Japanese standards. Apparently they had a soft opening period and just opened on April 15. You can see that things aren’t running so smoothly yet, trip.com shows that spa needs to be booked a day in advance, but on WeChat they said no reservations required and we can use anytime. The second day we wanted to use the spa our second time, and was told by a staff we couldn’t use it again, which we were confused about. Later other staff said we could. The spa itself had spectacular views, but the outdoor pool weirdly had half eaten and rotten apples floating around. After talking to the spa staff they said it was for aesthetic purposes and guests must have eaten them without knowing that. Worrying hygiene standards 😨 apart from that overall hygiene seems to be alright. All rooms have our own private courtyard so there are two doors, the main wooden door and then the glass door to our actual room. The main wooden door broke down twice - we couldn’t lock it (more like they didn’t fix the problem fully the first time), which wasted our time as we had to sit around to watch the maintenance staff fixing our door. Breakfast was okay but half the dishes were way too salty for my taste. Weird mix of “Western”, “Japanese” and Chinese dishes. Cheaper to buy on the spot (168 yuan as of today). Service was not up to the standard of a hotel of this price point. The staff welcoming us seems like she was reading from a script, we couldn’t hear half the time even after asking her to enunciate clearer twice. Felt like they were here to monitor us more than take care of us. Instead of “how may I help you?”, they actually responded “what’s wrong?” on two separate occasions. I don’t think this is acceptable! Some staff also do not greet guests properly.

We stayed at this resort for a two-night, three-day trip, and while the building and location were visually impressive, our overall experience fell short of expectations, especially for international travelers. First, the golf course was not well-maintained and did not resemble the pristine images shown online. Additionally, while the archery court was fine, it lacked proper safety protections, making it a concern for families traveling with young children. Despite being branded as an Italian resort, there was no functioning Italian restaurant during our stay, which was quite disappointing. Even though the breakfast was really good, the food options for lunch and dinner were very limited, especially for non-Chinese guests. As visitors from Nepal, we found it difficult to enjoy the meals, and one member of our group who is vegetarian struggled even more to find suitable food options. There were no alternative dining options nearby, so if you don’t bring snacks or food with you, your choices are extremely restricted. Another challenge was the language barrier. Only one staff member could speak basic English, which made communication quite difficult at times. While the venue might be suitable for events like weddings or photoshoots due to its scenic appearance, it’s not ideal for a relaxing getaway unless you come with your own activities planned. Without that, there isn’t much to do onsite, and the lack of entertainment, food variety, and language support made the experience feel isolating. Overall, this resort has potential, especially in terms of architecture and ambiance, but it still needs significant improvements in service, food, and international accessibility to truly be welcoming for global guests.