hostel di Canterbury, Selandia Baru

When I arrived I was told I had an upstairs unit. Unfortunately I had a lot of luggage. Changing to a lower level was not possible. But an offer was made to assist me with the luggage.  I drove towards the unit and there is no available parking close by.  I drove back to the front desk and explained my problem. They told me that they could move a car to allow me to park. One of the staff followed me back and took care of finding a space and also delivering a cone so that I could hold the space when I went out to dinner. He also came back to help with the luggage.  So great staff! But the lack of parking (because they let people leave their cars there when they fly) would make me reconsider staying again. I’d booked an Economy studio and was given an Economy two bedroom. Unit was a blend of older and newer features. Bathroom was updated but shower stall looked older and not as clean. Good water pressure.  Ordered breakfast at the on-site Restaurant. The waffles with berry compote & lemon curd was a large portion but very tasty. Great coffee. 

I booked a house clearly stated to accommodate five adults, and this was reflected in my booking. However, the system only asked for the names of two guests, so I entered two names. Upon arrival at the reception, I was told I needed to pay an additional $35 per person for the remaining three guests per night, so I paid additional $35x3x2=$210.00. I didn’t have a choice as it’s already dark and chilly cold at Mount Cook on 13 June. It’s dangerous to drive down at 5pm, so we paid. This was unexpected and disappointing — if the house is meant for five adults, I don’t understand why there’s an extra charge for the full number of guests I originally booked for. It feels misleading and somewhat unethical. I hope the property can clarify this policy and improve the booking process to avoid confusion for future guests. However, I would like to express the appreciation of Trip.com hotel agent’s help.

Très belle auberge de jeunesse avec des équipements de belle qualité et des espaces communs très bien décorés. Située à proximité du centre ville. Des activités sur place, cinéma, yoga, visite de la ville

I thought this place was great. The kitchen was clean and well-equipped. The bathrooms were within our building which is great for cold nights. The communication was superb!