Best hotel I have ever stayed in. The location is great and convenient, rooms are clean spacious and nicely deco. Most impressive, the staff are very friendly and helpful. My children and I stayed at AC mid December. We are so thankful and grateful for their help when our bus back to Boston did not turn up after a 2-3hr wait at the bus stop and it was -11degC in the evening. We had to wait for another 7hr for the next available bus. We needed a warm place to wait in and we decided to head back to AC hotel, hoping to wait at the lobby. The young lady at the reception was sympathetic and kindly suggested we rest at the lounge and make ourselves comfortable. the staff at the lounge after hearing about our situation came over to offer snacks and gave advice about our bus. Shortly after, the young lady at the reception offered us a room so we can rest better till we could catch the next available bus. Thanks to AC hotel staff, they made our wait so much more comfortable and turned an unfortunate event into a heart warming experience.
South Burlington definitely need a car to get to Burlington proper. They do have a shuttle bus though that runs to like ten pm I think. The king bed with bath doesn’t exist , the bathtub is kind of old school. Checking in can be slow (waited in line for a bit). Refrigerators in room but no microwave, one exist in lobby. Gym is ok, indoor swimming pool is nice, gym isn’t 24 hours. Room was ok.
The fire pjt was excellent at night for a quiet wind down. The room could probably be cleaner or maintained better as the pipe in the room are quite obvious and can see the holes near the edge of all walls inside the guest room. but appreciate it as the hotel is located at a country side.
My personal white bath towel was taken away by the housekeeping team because it looked similar to the hotel's towel. luckily it was found right before we check out. Thanks to the concierge and housekeeping team.
The hotel was clean and in great condition. The staff was fantastic and friendly and always went the extra mile. The breakfast was great with many options and again the staff was so friendly and accommodating. Pool was clean and the kids had fun. I would 100% stay at this hotel again and I recommend it to others. Their service, care, friendliness and customer service should be a benchmark to all hotel and customer service representatives