Hotel Dengan Gym di Louisiana, Amerika Serikat

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

Saya menikmati masa inap bisnis yang menyenangkan di hotel ini di New Orleans. Lokasinya sempurna—dekat dengan semua yang saya butuhkan, termasuk tempat pertemuan dan pilihan tempat makan yang lezat. Kamarnya bersih, nyaman, dan dilengkapi dengan baik untuk bekerja, dengan Wi-Fi yang andal dan suasana yang tenang. Stafnya profesional dan membantu selama saya menginap. Hotel ini memadukan kenyamanan bisnis dan pesona New Orleans dengan sangat baik. Saya pasti akan menginap di sini lagi pada perjalanan saya berikutnya!

J’ai passé un séjour absolument génial dans cet hôtel ! Tout était parfait : la propreté des chambres était irréprochable, la literie très confortable, ce qui m’a permis de profiter d’un sommeil de qualité. L’accueil était professionnel et chaleureux, et chaque détail était soigné. Je recommande vivement cet hôtel à tous ceux qui cherchent un endroit où se sentir bien et se reposer pleinement.