I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
Everything was good except no pool. It said it had a pool online but actually there isn't one. Parking is also across the street, which is kind of annoying. Everything else was great. Close to OMSI.
First time in this hotel, quite good.
Good location, good room, separate shower and closet, coffee maker in room.
No parking, but there is a valet service. If you bring car you can park in the next block in Jefferson st, comfortable and reasonable price.
Housekeeping and waiting quite slow response for services.
Overall happy with the stay
Hotel Lucia is in a part of downtown that is somewhat quieter than the usual fanfare and yet close enough to the good eateries. It’s just about ten minutes away by walk to the Old Town, and five minutes walk from the Pioneer Square. Many bus as team lines run in this area for you to get out of town. My only suggestion is to have hot water served at the lobby drinks table throughout the day. And also I would have liked a pair of slippers too.
It was perfect location me and my daughter had a nice new years there the pool was clean and kids friendly across the street from the mall and lost of eatery’s we will be staying there again
I didn’t feel this hotel was worth the price tag. It was clean, nicely designed, and located downtown but they charge an extra $50 each night for services, don’t provide free Wi-Fi (unless you sign up for some kind of Hilton membership), and do not include parking. Also, that area is a business district. The East side of Portland is a more fun area to be based. The gym and pool were alright. Well-equipped but rather small.
I’d recommend shopping around better deals on the east side of the river.
Luar Biasa
127 ulasan
8,7/10
Harga mulai dari
PHP 8.243
per malam
Periksa Ketersediaan
Lihat Semua Hotel Bintang 4 di Oregon
Telusuri Ulasan Pelanggan untuk Hotel di Oregon
Lihat semua
8,4/10
Luar Biasa
KKirus24Location is fine, but there are a lot of homeless people near hotel. Room was clean and comfortable, breakfast was really really good. The bad thing is that there is no free parking (they offer $59 valet parking which is super expensive). If you’re lucky you will find some free overnight parking spots near hotel (it’s free from 7pm to 8am). So I would recommend this hotel if you’re traveling without car.
Nnicole.wants.adventureI arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.
TTamuI am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
TTamuFirst time in this hotel, quite good.
Good location, good room, separate shower and closet, coffee maker in room.
No parking, but there is a valet service. If you bring car you can park in the next block in Jefferson st, comfortable and reasonable price.
Housekeeping and waiting quite slow response for services.
Overall happy with the stay
TTamuThis was the third stay over a 10 year time span. Every stay the hotel has been friendly, and clean. This time was no different. However, to my surprise there was an added parking fee of $29 per night. This caught me as odd since our previous stays had not charged for this convenience. Going from free to $29 seemed rather obnoxious. The person at checkin pointed out the small print in the reservation that stated the upcharge for parking. I have to admit I didn’t even look for that as I hadn’t been charged for parking the previous stays. Lesson learned.
Berapa tarif rata-rata untuk hotel bintang 4 di Oregon?
Untuk hotel bintang 4 di Oregon, harga rata-rata pada hari kerja adalah PHP 28.555, dan harga rata-rata pada akhir pekan (Jumat–Sabtu) adalah PHP 29.075.
Apa saja hotel bintang 4 di Oregon yang mengizinkan hewan peliharaan?