Hotel Bintang 4 di Provinsi Trabzon, Turki

I was very very disappointed with the hotel. It is my second time, my first time I was extremely happy with everything and decided to book again , but this time I was completely annoyed. Unfortunately, I found the hotel in a very unpleasant situation but a big plus for its staff and their efficiency specially the reception guys . A big thank you to them. Let us state the positive points, check in and out was quick and efficient. location is good. The employees are very attentive and efficient. Breakfast is great. Cleaning is done on daily basis. There is a spa and pool down but this time I didn’t use it so can’t say much. The view from the balcony is fabulous. The location of the hotel is excellent. Now lets talk about the room. Everything is old and not maintained well. Bedsheets, bedcover, pillows and pillow cases all are old and all have spots on them. On my arrival my bedsheets, bedcover & pillows had different spots on them . I immediately called the receptionist and everything was changed. Ac doesn’t work well. The toilet flush is broken & doesn’t work well. The carpets are old . I can’t say anything about towels for I never use hotel’s towels. I love this hotel but I was very disappointed with the situation that I saw when I stayed 4 days this time. Overall its ok & passable.

“Bu otelde konaklamak kesinlikle ayrıcalıktır. Çalışanları otele varışınızdan çıkışınıza kadar sürekli ilgililer ve her konuda destek ve yardımcı oluyorlar. Gerek oda isteği gerekse şehir hakkında. Burada konakladığımız için çok mutluyuz

I had a wonderful stay at Residence Inn Trabzon. The hotel is perfectly located with a cozy and welcoming atmosphere that made my visit to Trabzon even more enjoyable. What truly stood out was the outstanding hospitality of the staff. A special thank you to Ahmed for his constant support, attentiveness, and kindness throughout my stay. I also want to sincerely thank Lina, the manager, for her professionalism and warm attitude—she ensured everything was smooth and perfect. Additionally, I want to give a shoutout to the evening shift receptionist (I wish I remembered her name) for her helpfulness and friendly demeanor. She was always welcoming and ready to assist with anything, making my evenings at the hotel even more pleasant. If you’re visiting Trabzon and want a place where you’ll feel genuinely cared for, Residence Inn Trabzon is the perfect choice. Huge thanks again to Ahmed, Lina, and the entire team for making my stay so memorable!

I had a fantastic stay at the newly built Garden House Hotel. The room was amazing, equipped with everything you could need, including a little fridge. It was also wonderfully warm, which is perfect if you’re staying during the colder months. Mahmut was amazing — very helpful and friendly, a lovely person. The only issue I encountered was the lack of signage indicating it’s the Garden House. Arriving on a rainy day made it harder since the internet wasn’t working and I had to knock on a few houses and ask for help to find the place. The streets are tiny and all houses are next to each other, making it tricky to locate. I’d recommend providing precise location details on the listing or advising guests to contact the host for exact directions, especially if they arrive at night or in bad weather. Aside from that, it was a really nice stay and I’d definitely come back!