Hotel Bintang 4 di Kent, Inggris Raya

The hotel is decent. Would have been great if the room came with a mini fridge, slippers and bath robes as they do have swimming pool / sauna and jacuzzi. But all in all it’s a decent hotel for the price

Stayed here for 3 nights in August 2025, and it was lovely. The hallways can be a bit confusing, so watch out for the room number signs so you don't end up in a random unknown hallway. The room was clean and spacious enough for 2 people, very clean too. My room had a great view of the courtyard and a partial view of the sea. There were a few guests singing and playing piano downstairs on our last day, which was a joy to watch. There's only one elevator in the hotel, and it can take really long to get to your floor, which can be a bit irritating. We also asked for housekeeping to clean our rooms for 2 days, and we could tell the bedsheets weren't changed (I spilled a bit of coffee on one side and it was still there all 3 nights). The towels also weren't changed, so we had to call reception for new towels. There's a Costa downstairs in the lobby, which is terrific - if only you could order! It seems that the hotel staff double as the Costa baristas, so we stood for maybe 30-40 minutes just waiting to be served. Other than that, though, our stay was great. The hotel's location is perfect; right in front of the sea and about 10 minutes walk to the shore.

I was a bit concerned as I approached the hotel, it didn't look great. Once inside though that all changed, the whole place is immaculately clean, tastefully decorated and the facilities are excellect. My only negative is that the sauna wasn't working. The best feature of this hotel though is it's staff, very friendly, efficient and happy to help. Will be returning.

I booked for my Anniversary, but last minute had to upgrade to a family room last minute and the staff were very accommodating and welcoming

We booked this hotel for location and spa. The hotel was lovely but the spa was dirty and lacking in spa experience facilities. I feel this should be sold as a hotel with a pool. Disappointing spa experience for a 4* hotel and feel like this hotel has miss advertised the facilities. The shutter to the spa was down before 6pm on Valentine’s day. At check in we were told that you will get towels and robes at the spa and last entry to the spa was 8:30pm. When we arrived at the spa area reception we were only given a towel and told robes are only for guests on a spa package, contradiction to what we were told at checking in at the hotel. The pool area and changing rooms was very dirty. The pool side showers were out of order and looked like they had been for a while. The area where the jacuzzi used to be had been boarded up and looked like it’s had been for a long time. The pool was cold and also dirty.

The hotel itself needs a new lease of life. A lock of paint, change carpets and mordenise the bathrooms and furniture. Our chair had stains. Apart from that wow lovely grounds my goodness, staff friendly and helpful, lovely touches like the water and juice available in the reception lobby nice decorated. Loved the gym and pool area too especially the jacuzzi very nice. The ceiling above the roof needs attention, plenty of parking very good and the beds were super comfortable. The TVs well needs bigger and newer ones. Breakfast very nice thanks.