Hotel Butik di Hubei, China

If you don’t speak the local language, I do not recommend staying at this hotel. It was incredibly difficult getting both on, and off the mountain “scenic area”. Some hotels in Trip reached out to us in advance to help coordinate transportation, this one does not. Your only way to contact the hotel is by calling, which isn’t feasible if you don’t speak the language. The hotel website showed that parking was available, so I thought we would be able to get there by DiDi, as long as I paid the fee to get the car into the park. This was not the case. We did see private vehicles, but I’m not sure what goes into that, but I believe 4 wheel drive is one requirement. So with our luggage, he dropped us off at the base of the mountain. It took a little while to get to the ticket office, you have to walk up several stairs and through a cobblestone market to get there, so we got nice and sweaty and uncomfortable. From there, you take a bus (ours had no underside luggage stowage) about halfway up to another stop. We had to awkwardly hold our luggage in the aisle of a full bus, while going up-hill and doing switch-backs. Everyone gets off about halfway-way up, at a station with several different buses. We asked for help and someone pointed us to the correct one. From the final bus stop up top, it was a short walk to the hotel. We figured going down would be much smoother, but after getting off the first bus, we accidentally got on the wrong one and started going back up. Overall, took us about 2.5 hours from the airport to the hotel, then just over three hours from hotel to the HSR station. Minor descriptions for the room were inaccurate. Ours was listed as on floor 3 or 4, it was actually basement level. The hotel is in the edge of the mountain, so it still had a scenic view. The window in our room was dirty (I expected more for what we were paying). The hand soap in the bathroom was in a re-used bottle and was watered down. Listed amenities said sauna and massage room, there are neither here (nor was there an offer of other local places to go when I asked). The breakfast food was amazing, including a hot, fresh bar with a chef making eggs and noodles. I wasn’t able to partake in the noodles one day because of the language barrier. Hotel staff was more hesitant than other places we’ve stayed in using translation tools and I felt like too much of an inconvenience in using them to ask for noodles. There is bottled water in the rooms, you can ask for more for free (they friended me via WeChat on Check-In and is largely how we communicated). There is free tea and snacks in the afternoon, the hotel was quiet so we were able to take up one of two seats that had an amazing view outside. The staff working the tea time was great and super courteous. You can hike to South Crag Palace and Nanyan Palace by foot, both are absolutely stunning. In summary, if we were to visit the area again, I would stay at a hotel at the bottom of the mountain (not in the scenic area) and use the day exploring/getting lost on the bus. While the view was great, it simply wasn’t worth the high price and the difficulty in getting there for non-locals. If I knew a hotel in the scenic area would reach out to me in advance to assist, then I would go for it. But unfortunately, with the way Trip.com works right now, hotels have to initiate that, guests cannot. I don’t recommend this hotel for non-native speakers.

Kamar hotelnya sangat nyaman dan pelayanannya sangat baik. Patrick mengantar saya ke bandara. Karena kaki saya membeku, ia mendorong kursi roda sampai ke bagian keamanan, memeriksanya, dan menyerahkannya dengan lancar kepada staf maskapai. Saya sangat berterima kasih atas pelayanannya yang penuh perhatian. Kamar hotelnya sangat nyaman, dan pelayanannya sangat baik. Khususnya, Patrick menemani saya ke bandara, di mana saya menggunakan kursi roda karena cedera kaki. Ia sendiri yang mendorong kursi roda ke pos pemeriksaan keamanan dan menyerahkannya dengan lancar kepada staf maskapai. Saya sungguh berterima kasih atas pelayanannya yang penuh perhatian.

First time staying here. The hotel was very well located in the downtown area. Front desk staff gave me an upgrade to their executive room with a killing view. Room was clean and quite spacious. Really dig the view of the lake and financial districts below. I would typically prefer a sunnier day for better visibility, but during my stay this time, it was drizzling and the blurry view was quite chill. Breakfast ended a bit early but had some decent food options. Lobby bar staff was not familiar with credit cards or Apple Pay but actually their handheld worked with my Amex on iPhone in the end. I had to work with her and her manager so keep in mind if you are using these options. I would recommend choose CNY on the POS machine and have your bank do the currency exchange. Their POS device charges 5.5% fee if you choose Dollar or equivalent.

This hotel is located so conveniently for tourist. Right next to Chuhehanjie, where shopping is endless and street food is everywhere. Also very near to Wuhan Metro station, Minutes away from major tourist attraction. Hotel is right up to 5 star level when it comes to cleanliness and facilities but the same can't be said about their service. Chinese people are pretty reserved when faced with foreigners, sometimes cold downright. You won't get the enthusiasm of wanting to please you. It gets better if you speak chinese but if you don't then make sure you have a data plan that allows for Google Translate. Talking about data plan, be prepared to get a provider that has high data caps, or even unlimited. Wifi in this hotel is not foreign device friendly. But all in all, a good stay with my family, we enjoyed Wuhan very much.

Kami menginap selama total enam malam. Malam pertama, kami merasa AC kamar kurang dingin dan kami meminta kamar lain yang kemudian dikabulkan. Kipas angin dan router Wi-Fi bahkan disediakan untuk kami. Secara keseluruhan… semuanya menyenangkan. Resepsionisnya sangat ramah dan membantu. Jika kami mengunjungi Wuhan lagi di masa mendatang, kami pasti akan menginap di hotel ini.

The facility was clean and the food was good. Most of all, the services by people in the frond desk and cleaning crews were excellent. Especially, Zeng Cen was phenomenal. When a taxi driver charged a fare of 839 Chinese Yuan from Wuhan international airport to the hotel, he explained to the driver why the fare was ridiculously high and made him to reduce to 355 yuan. I really appreciate his willingness to speak up for a foreign customer.

地理位置十分便利，房間寬敞明亮，佈局合理，住起來非常舒適。入住的比較晚，前台還特意給準備了小零食，最主要的是零食都很好吃😋，特別喜歡那個堅果巧克力，尤其要表揚前台服務，員工小林、小邱、小謝熱情周到，主動提供幫助，讓人倍感親切。整體入住體驗很棒，值得推薦！