Hotel pantai di Florida, Amerika Serikat

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

Parádní hotel se dvěmi bazény (jeden pro osoby 21+) a asi minutou chůze na pláž - Miami Beach. Snídaně formou bufetu, kdy nabídka by asi mohla být rozmanitější, ale celkově nadprůměr, když to srovnám s jinými hotely na východním pobřeží. Co bych určitě ještě vypíchnul je to, že poslední noc přestala jít v celém hotelu klimatizace, tak nám dali slevu na dvě noci, takže hezký přístup!

The lobby is freezing cold. The staffs are friendly. The check-in wait time was about 20 minutes because there was only one front desk staff and the group before us spent too much time. The room is decent and clean. Love the balcony and direct access to the beach. The pool is kinda small, but they have two pools.

Universe, I have been here at this property from March 13,2026 through March 19,2026 and I’m Check-Out @ 11am Sharp! The Internet network slower than normal they don’t Re-Fresh the router everyone knows to do this what if the power goes out same thing right or left… Then I had to call the police in Broward County because I waited Each Check-In for hours just Tauh get to my room umm been paid for! So then I were told I were been supposed to be out the room I’m like UHT OH… let me show you… so the Network single is very weak over here so I was rush saying “I got to make my rounds love”… So it pulled up on my phone right…. Now I’m like see I’m post to check-out today but I mean since I’m late it weee like 2:30pm… I’ll just pay for another stay no problem… so they lady make a comeback saying in 30 minutes… 2:39pm shows up! I’m downstairs in office awaiting like… so she tells me get on the app or the website so I’m like alright she say “ is there anything available” me yup and here is confirmation… Then I finally check-out on time after bathing and maintain-ing sort- of… There is a bus stop out front and I waited there thinking and having on my mind to go on but it will take time for another, everything, anything, right or left… So I looked to see next move then this happened to be the only one and it went down a few dollars in asking price… so I re-booked… All this commotion regardless it has been exhaustingly & extremely rigorous! On the contrary to explain into detail this lastly stay Check-In EVERYBODY ELSE KNOWS WHY DON’T YOU!!??? Online told me. Two tickets left so I blinked and mines were on my device… everybody gotta helpinng hand got to collect there keys and award to there rooms but me the last one Check-In @ 3pm EST Pacific U.S.A U.S. or U.S. U.S.A and let me tell you something after climbing all these stairs makes it to the room walking in… searching over the room for lefties or righties… Finds (INSECT) still kicking gibberishing… now what to do (Toilet Paper) (AWAY!!!) & that’s FINAL…!!! It’s been whatevea you call it or been calling it… I’m out @ Check-Out Today March 19,2026 @ 11AM on the bullseye!

Hotel is beautiful, amenities are great and had so much fun. Service is top notch especially the bartenders at Playa Bar - Marcella was so nice

Great place to stay for escape room lovers… Check-in closes at 9pm, and staff clock out. There isn’t a 24hours reception desk, so if you’re driving down be sure to leave plenty of time and get in contact so that you receive your late check-in instructions, unlike us. We arrived at 10pm, to a locked gate, with no idea what the code to get in was, and as we do not have US phones, were unable to call the staff. A guest kindly let us into the resort, and there is a phone on top of a mail box with an out of hours number. After calling, staff were able to talk us through how to get our keys, but the series of steps definitely made it feel like an escape room. Room: Small and compact room. This hotel is laid out like a series of small cabin style huts. To be fair it had all the essentials, and was clean. The sink was in the room separate from the toilet and shower which was a bit strange. All amenities provided. Unfortunately, the AC unit is very loud, but there is also a fan, which is quieter, and tolerable to have on when sleeping. It is hard to sleep with the AC on. Staff were very pleasant and accommodating. Free drinks on check in and check out, no nasty surprises with the resort fee, which is $21.50. Breakfast options were limited, consisting of fruit (melon and pineapple), mini-pastries, granola yoghurt pots and waffles. Instant coffee in flasks. Waffles were made fresh by the staff. Plenty of cats were roaming around the resort. Extras: Only a small car park was available, with about 6 spaces. It costs $30 to park here overnight, but there is street parking available outside for $6/hr between 8am-10pm. You can hire bikes to explore Key West for $15 per day. Location: Very lively location, best location, right in the heart of all the shops, bars and cafes, walking distance to all the attractions.