After being scammed out of thousands by a holiday house that turned out to be uninhabitable, Novotel Brighton came to the rescue.
Not only when we called at 3am in distress because the original place was uninhabitable, but they kept outdoing themselves the entire time.
We were in Sydney from Perth for 4 nights, to visit a very sick family member, and only originally wanting a night to gather our thoughts and find somewhere to stay with our family of 5.
After the exceptionally professional way our family were treated from the get go, we decided to spend the entire time with Novotel Brighton.
From the second we arrived, to our departure, we were made to feel welcomed, valued, important and appreciated.
We spent the first 2 nights in adjoining rooms and when we asked if we could please alter for more space, the reception immediately accommodated the request.
The rooms were all extremely clean, comfortable and tended each day.
Staff went above and beyond, even placing our Daughters teddy so sweetly. You can’t even imagine her delight!
To all the Staff that were involved, Night Managers, Day Managers, Reception and Room Attendants, we want to thank you from the bottom of our hearts for taking care of us.
For making a really bad experience into one we will never forget. So much so, that as a family, we have all decided that our next trip to Sydney, we will be making only ONE call for accommodation, and that’s to YOU!
