Hotel Dengan bar di Mindanao Utara, Filipina

I would like to express my disappointment regarding the service I experienced at the front desk. The male staff member was not attentive at all; when I asked him to ensure that my extension was updated, he assured me he would take care of it. However, around 12 noon the next day, I received a call on my mobile from the front desk while I was in a meeting, inquiring if I would be extending my stay. Additionally, I noticed that during the night, the front desk staff appeared disengaged, busy playing on their phones while I was providing instructions. This level of service does not meet my expectations, and I hope improvements can be made to ensure better attentiveness and professionalism. GUEST FIRST!

アクセスは現地のタクシーを使ってアクセスできますが少し時間がかかります。 ホテルは一部屋一部屋が独立していてプライベートが確保されます 部屋についているプールからはきれいな夜景が一望でき、火山島ならではの溶岩を使った装飾も相まって雰囲気が最高です トイレ、シャワーは普通に使えますし、お湯もでました。 スタッフのサービスは申し分なく呼べばいつでも丁寧に対応してくれました。 （レストラン時間外でもドリンクが頼めました） おすすめのホテルです

The hotel itself as a lot of potential. Right on the beach, with a nice terrace and in a quiet location not far from a few restaurants. However, it is very old and would need a full renovation. The rooms are spacious but the amenities are old. The headboard of our bed was full of termites and we could hear them behind us while we were sleeping. Therefore, the whole room was also full of flying termites. It was overall not that clean either. We stayed there for 4 nights and they never came to clean the room, not even the bathroom’s bin. On the last day, the bathroom started smelling like mold. The smell was very strong and we couldn’t do anything to change that. Also, on our last day, we were supposed to leave at 3:30am to go take our 4:30am ferry, the reception having organized a pick-up for us. However, we were woken up by the reception at 2:15am saying our pick-up was already here. The pick-up told us when we were telling him that we were supposed to leave at 3:30am to take the ferry at 4:30 that this ferry didn’t exist and we had to leave now, which we ended up doing. At the pier, when we saw that the 4:30am ferry actually existed, we texted the guy from the pick-up and this time he said that the hotel’s reception had told him to come pick us up at 2:15am. Anyways, I don’t know where was the problem and misunderstanding, but it was not the best way to start our day… To sum up, very mixed feelings about this hotel.