Hotel Dengan bar di Telangana, India

FEEDBACK FOR BOTH HOTEL AND TRIP.COM. Overall hotel stay was very good. However, hotel employee during checkout was inexperienced and was not trained by hotel. Also trip.com has NOT did NOT educate and communicate to the hotel that Trip.com is a legitimate online company, and when trip.com sends a prepaid reservation, customer HAS FULLY PAID FOR STAY. This lack of communication by trip.com and incomplete training by hotel management, left a BIG GAP in employee delaying checkout. Hotel employee never heard of Trip.com and was in a dilemma whether to charge me again in spite of stay being paid in full. This caused me excessive delay, and spoiled the entire stay experience. Hotel in all other aspects was excellent and world class.

Very smooth experience with Ibis new Delhi Aerocity. Though there was an initial confusion on booking the staff made sure everything was in place to ensure a smooth stay. Great spread on the buffet breakfast menu. Also the chief chef/restaurant in charge was kind enough to offer some freshly prepared food with less spices for my 3 year old kid. I highly recommend this

This hotel have provided best services in hospitality, customer satisfaction and accountability for ensuring the comfort of all guest. I personally would like to thank the manager, Staffs and Mr Azam frm the f&b for making sure I’ve receive the best treatment possible. I stayed a total of 6 nights and they nvr fail to impress me with their excellent care and services by the reception, housekeeping, F&B, In Room Dining and Main Door ushers and all request were met swiftly. I must say they have been trained well and every one of them are truly remarkable indeed. Well deserved recommendation and I will be back only to Vivanta next time. Thank you.

Very good hotel in the heart of the city,the staff was very warming and polite and they even upgraded our room category based on request since we were not satisfied with the room given.will visit again

Came here on Business... It was a beautiful stay. The location is convenient for Business if you are just staying in the Airport vicinity or Aerospace District.... but quite a ways from the ”real life” experience of India (i.e., Street food vendors, etc.). The staff are very kind and helpful... very attentive. The food is delicious with such a large variety. Seriously the most comfortable bed I have ever slept in! The only Con is that if you are coming from the airport and do not have a driver there to pick you up, you have to deal with all the scammers trying to extort you for the short ride... would be nice if hotel made it known that transportation could be arranged (I asked the police guards there and they said Novotel did not offer a service for pick-up) Maybe a miscommunication on their part. Other than this, PERFECT stay.

Not available for getting food and cab invoices at checking out, due to systematic issues, and leave my email for sending ASAP After one day no feedback and made two calls by my Indian friend to front desk, and got the answers of “will send to you ASAP” and “will send you now”, but still nothing in my email…….. Writing email to hotel service email…..no response Then made a call again via free calls from trip.com link of Countryard Hyderabad….. finally, got the invoices in 1min……. I’m wondering what happen for this 4-star hotel having this kind of service……..

A stunning hotel with outstanding service. The main palace building is stunning and historic. The stay includes a free tour, yoga, traditional concert, and afternoon tea. Dinner was very nice, although expensive, and you are not able to order food from outside. However, as a special treat, I was happy to pay and the food was great. Award winning food. The hospitality was outstanding, and all of the staff went out of their way to be helpful. At breakfast, there was live music, and they even offered me a champagne breakfast. The complimentary horse and carriage arrival was an added great surprise. Highly recommend staying here. I've been fortunate enough to stay at a few different Taj Hotels across India, and this was by far the best one that I have experienced. I did not want to leave!

Check in was good, fast & efficient Room was clean but room refrigerator was not even cold , can’t even have a cold drink Bottle water was given which is good Breakfast was 80% indian food probably catering for local or indian guests not international guests so had mainly toast , fruits & eggs Service staff tends to forget your orders hence need to be repeated or told a couple of times Could have improved on it Reception staff were helpful