Hotel Dengan Bar di Victoria, Australia

Very fashionable hotel with all the art works and lighting. The spot was really easy to get from Southern Cross station. The room was very clean but not so great for a public area such as toilets on the ground floor, sticky game machines and swimming pool area etc... The fridge in our room wasn't working and kept our water warm. No robes and conditioner came with our room which was odd since shampoo and body wash/lotion was there. Breakfast was nice but all the waiters seemed like they were ignoring the bells when they were meant to take eggs out to customers so after a while of waiting, I had to go get it by myself. Not great service there. Overall it was a nice stay. Hope it would be better next time.

Pros: Good location from Skybus, Good self-laundry service and free breakfast (but limited and basic options) Cons: - Curtain was not working but we didn't report it cuz we checked in and midnight and will be checking out early the next day - Located next to a club so you would still hear thumping sound even though we were on the 19th floor. So if you're a light sleeper, better request for higher floors. - You have to call the reception at the entrance for late check-in as the doors were locked. We didn't notice the instructions to call and thought we were at the side entrance. So we walked around the block until we realized that there was only one entrance. - Poor bathroom door design that doesn't fully prevent water from wetting the dry areas

Very convenient  location, walkable distance to anywhere in CBD location. However the hotel is a bit old , but reasonable for the pricing I paid

The room is very close to St. Cross. They have a luggage room, but it’s quite small and often full of luggage. You’ll need to climb stairs from the street to the reception, and there’s no elevator to the bedrooms. The room and bathroom are okay. They offer many free activities at night and free breakfast in the morning, which is nice.

Before I went to Melbourne, I had had the negative experience of Mercure in Thailand and I didn't want to choose it, to be honest, but I didn't have any choice because the price and location were better than other places. Wow. I was surprise because everything was unexpected I can say thanks to the hotel 1.The location is good and it is located in the CBD. Convenient transportation, lots of Asian restaurants, supermarkets and convenient stores. It is not far from the place I had to work. 2.The staff are great and helpful with service mind. Yes, I found a Thai girl staff who is really nice. We received the good service. Even though, the policy is they clean the room 1 in 3 days, but I was ok because we had to save the world. 3.The size of the room is small and the size of the beds were small too but enough for sleeping well and everything in the room was clean and function well. 4.No water bottles. I understood that we had to drink water from the tab. I was used to it because I knew it well, but my boss was not used to it and couldn't accept this. Please make the remark in the booking or put a paper in the room so that some people can prepare themselves for this culture. However, thanks for the milk in the fridge. Just positive experiences with this hotel this time. Thanks to you all

The hotel is located in beautiful location, especially for traveller that come to Melbourne for the first time. Close to Skybus drop off point (from airport and go to airport), close to tram stop (free tram zone). And a lot of restaurants nearby. Therefore, when I first checked in. Our room is particularly small and looks old. Even the smell is like old wet wood. The chain lock is not working, but the automatic lock is working well. And the fridge is leaking. One of the staff is very patient and helpful, she brings the room spray, called the maintenance staff to fix the lock and brings towel to wipe the water from the fridge. She told us that the maintenance staff could only come the next day. Therefore, my friend was not happy about the situation, professionally when we checked in, everything should be ready for the customer to stay. Well she is a hospitality professional so I also agree with her. So we asked the staff that assisted us about changing room, she told us to call the receptionist. When my friend call the receptionist explaining the situation, one lady in receptionist just keep denying and keep telling us the lock is not broken, the fridge not leaking just someone defrost it. Meanwhile she didn’t see the situation herself, which make my friend more upset because she feels like the receptionist just accuse her that she make up all the stories. Luckily another friendly male receptionist helps us and shows us the only room available in our room type, my friend about to cancel the whole booking before that. And we agreed to take the room. The room is more spacious, hot shower running well (no bathtub), lock is working, and the fridge working. The downside just a little bit dusty on the surface of everything and I found a pack of opened ketchup (probably from previous guest) next to the bed. The pillow and blanket is not comfortable compared to another hotel in the same level. Do I like the location? Yes. Do I like the service? Yes, everyone doing their best except one. Do they help with luggage before and after check out? Yes, very good point on that. Is it clean? Probably no, but bearable. If you go for efficiency, this place is the one. If you go for comfort, I don’t really recommend this.

We booked for several hour stay, because we had a late night flight at 23:35. Even it was short, we enjoyed it. The reception is very friendly and she actually drive us to the airport with many luggages. Though we forgot to ask her name.

The staff at the front desk were delightful. On first impressions, the room was lovely. On closer inspection there were numerous dirty finger smears over the windows and all sorts of dirt and rubbish behind the couch. As I am a housekeeper myself, I pride myself on the details of cleaning. In the morning, my friend was still asleep and I was in the bathroom, when there was just one knock on the door, immediately followed by the door being unlocked and opened by a housekeeper. This is not acceptable. While she did apologise, she then asked what time we were leaving. Again, not acceptable.

Excellent location in the downtown, close to everything: free tram to skybus to the airport, Victoria state library, museums, restaurants and theaters … Friendly and helpful staff, fully equipped kitchen with everything needed and spacious dining space, a beautiful terrace for open space at 5th floor very clean bathrooms

Excellent location. All branded shoppings & fine dinings are within walking distance. Hotel staff are extremely friendly & helpful. l would rate their service better than those from Park Hyatt Melbourne. Only complaint was the poor sound proof. l can hear noices from neighbouring room clearly. This is a let down that the hotel gotta look into it.

Very fashionable hotel with all the art works and lighting. The spot was really easy to get from Southern Cross station. The room was very clean but not so great for a public area such as toilets on the ground floor, sticky game machines and swimming pool area etc... The fridge in our room wasn't working and kept our water warm. No robes and conditioner came with our room which was odd since shampoo and body wash/lotion was there. Breakfast was nice but all the waiters seemed like they were ignoring the bells when they were meant to take eggs out to customers so after a while of waiting, I had to go get it by myself. Not great service there. Overall it was a nice stay. Hope it would be better next time.

Pros: Good location from Skybus, Good self-laundry service and free breakfast (but limited and basic options) Cons: - Curtain was not working but we didn't report it cuz we checked in and midnight and will be checking out early the next day - Located next to a club so you would still hear thumping sound even though we were on the 19th floor. So if you're a light sleeper, better request for higher floors. - You have to call the reception at the entrance for late check-in as the doors were locked. We didn't notice the instructions to call and thought we were at the side entrance. So we walked around the block until we realized that there was only one entrance. - Poor bathroom door design that doesn't fully prevent water from wetting the dry areas

Very convenient  location, walkable distance to anywhere in CBD location. However the hotel is a bit old , but reasonable for the pricing I paid

The room is very close to St. Cross. They have a luggage room, but it’s quite small and often full of luggage. You’ll need to climb stairs from the street to the reception, and there’s no elevator to the bedrooms. The room and bathroom are okay. They offer many free activities at night and free breakfast in the morning, which is nice.

Before I went to Melbourne, I had had the negative experience of Mercure in Thailand and I didn't want to choose it, to be honest, but I didn't have any choice because the price and location were better than other places. Wow. I was surprise because everything was unexpected I can say thanks to the hotel 1.The location is good and it is located in the CBD. Convenient transportation, lots of Asian restaurants, supermarkets and convenient stores. It is not far from the place I had to work. 2.The staff are great and helpful with service mind. Yes, I found a Thai girl staff who is really nice. We received the good service. Even though, the policy is they clean the room 1 in 3 days, but I was ok because we had to save the world. 3.The size of the room is small and the size of the beds were small too but enough for sleeping well and everything in the room was clean and function well. 4.No water bottles. I understood that we had to drink water from the tab. I was used to it because I knew it well, but my boss was not used to it and couldn't accept this. Please make the remark in the booking or put a paper in the room so that some people can prepare themselves for this culture. However, thanks for the milk in the fridge. Just positive experiences with this hotel this time. Thanks to you all

The hotel is located in beautiful location, especially for traveller that come to Melbourne for the first time. Close to Skybus drop off point (from airport and go to airport), close to tram stop (free tram zone). And a lot of restaurants nearby. Therefore, when I first checked in. Our room is particularly small and looks old. Even the smell is like old wet wood. The chain lock is not working, but the automatic lock is working well. And the fridge is leaking. One of the staff is very patient and helpful, she brings the room spray, called the maintenance staff to fix the lock and brings towel to wipe the water from the fridge. She told us that the maintenance staff could only come the next day. Therefore, my friend was not happy about the situation, professionally when we checked in, everything should be ready for the customer to stay. Well she is a hospitality professional so I also agree with her. So we asked the staff that assisted us about changing room, she told us to call the receptionist. When my friend call the receptionist explaining the situation, one lady in receptionist just keep denying and keep telling us the lock is not broken, the fridge not leaking just someone defrost it. Meanwhile she didn’t see the situation herself, which make my friend more upset because she feels like the receptionist just accuse her that she make up all the stories. Luckily another friendly male receptionist helps us and shows us the only room available in our room type, my friend about to cancel the whole booking before that. And we agreed to take the room. The room is more spacious, hot shower running well (no bathtub), lock is working, and the fridge working. The downside just a little bit dusty on the surface of everything and I found a pack of opened ketchup (probably from previous guest) next to the bed. The pillow and blanket is not comfortable compared to another hotel in the same level. Do I like the location? Yes. Do I like the service? Yes, everyone doing their best except one. Do they help with luggage before and after check out? Yes, very good point on that. Is it clean? Probably no, but bearable. If you go for efficiency, this place is the one. If you go for comfort, I don’t really recommend this.

We booked for several hour stay, because we had a late night flight at 23:35. Even it was short, we enjoyed it. The reception is very friendly and she actually drive us to the airport with many luggages. Though we forgot to ask her name.

The staff at the front desk were delightful. On first impressions, the room was lovely. On closer inspection there were numerous dirty finger smears over the windows and all sorts of dirt and rubbish behind the couch. As I am a housekeeper myself, I pride myself on the details of cleaning. In the morning, my friend was still asleep and I was in the bathroom, when there was just one knock on the door, immediately followed by the door being unlocked and opened by a housekeeper. This is not acceptable. While she did apologise, she then asked what time we were leaving. Again, not acceptable.

Excellent location in the downtown, close to everything: free tram to skybus to the airport, Victoria state library, museums, restaurants and theaters … Friendly and helpful staff, fully equipped kitchen with everything needed and spacious dining space, a beautiful terrace for open space at 5th floor very clean bathrooms

Excellent location. All branded shoppings & fine dinings are within walking distance. Hotel staff are extremely friendly & helpful. l would rate their service better than those from Park Hyatt Melbourne. Only complaint was the poor sound proof. l can hear noices from neighbouring room clearly. This is a let down that the hotel gotta look into it.

This is my first time staying at Crown Towers Hotel though not my first time coming to Melbourne. The location of Crown Towers Hotel is excellent, easily accessed to attractions, restaurants, museums & aquarium. The room has beautiful Yarra river scenes, both day and night are marvellous.

Efficient and clean hotel. I appreciate that they are trying to be more environmentally friendly by rewarding their guests if you opt out of room service (switching towels, etc) during your stay. Also one thing I really enjoyed was the water pressure in the shower. The simple pleasures :P

I always stay at this hotel when I come to Melbourne. The hotel is in a very good location, with complete surrounding facilities, a lot of delicious food, convenient transportation, and convenient to go anywhere in the city. There is also the famous Yarra River downstairs. The room is also very large. The rooftop swimming pool has a very good view. Recommended!

My boyfriend and I enjoyed our stayed in Oakwood Premier Hotel. The receptionist guy on Friday Morning, 10th Jan, was super nice, friendly and kind. He changed our room facing the city view. We went straight to the hotel after we arrive in Melbourne to put our luggage in their luggage storage because the check in start at 3pm. However, our room were already ready, so we managed to get some sleep and rest. The bed is so comfortable and we got a amazing view! So I really enjoyed our stay there for the whole time! What a great first travel experience in Melbourne! Surely, we will be back!

The room was not bad except the microwave in the room was quite dirty and one of the stoves was broken in our room and we asked multiple times for it to be fixed but it wasn’t. The gym was very small. There is no hotel parking available but there are car parks nearby the hotel.  It was very convenient that there was a Woolsworth located next to the building.

Great hotel, unfortunately currently though the building next door is being demolished and the drilling of concrete starts at exactly 8am, even on the weekend. It's incredibly loud and the windows shake

The management is a bit chaotic, but the environment is really good and quite convenient

Was a lovely stay which felt like home! Everything was clean and efficient. Arrived early by noon and was granted check in with a warm welcome of chocolates and a personal note! Enjoyed a high floor on level 18 and late check out till 1pm as Elite Silver member. Would love to return here again next visit as there are tram stops, 3 supermarkets and South Melbourne Market all within walking distance. Love the friendly service from front desk to restaurant to housekeeping staff! Everything feels so new and fresh in the hotel, well maintained and being new. Easy to call an Uber as well just a short ride to city.

The hotel room was on a high floor, so the Wi-Fi didn't work at all, which was very inconvenient. When I went outside, there was a bridge along the river with many restaurants and people walking around. I was able to connect to the free Wi-Fi in Melbourne and somehow managed to get through. In Japan, the Wi-Fi is connected in the hotel room but not outside, so I realized that it's different from Japan overseas.

The hotel is modern and clean. I am satisfied with the Comfy Room which is spacious and offers a great city view. The staffs are friendly and helpful. The location is convenient with just few minutes walk from the nearest tram station or about 10-15 minutes walk from Flinders Street Railway Station. There are restaurants, coffee shops and supermarket nearby which is a plus.

We booked for several hour stay, because we had a late night flight at 23:35. Even it was short, we enjoyed it. The reception is very friendly and she actually drive us to the airport with many luggages. Though we forgot to ask her name.

The staff at the front desk were delightful. On first impressions, the room was lovely. On closer inspection there were numerous dirty finger smears over the windows and all sorts of dirt and rubbish behind the couch. As I am a housekeeper myself, I pride myself on the details of cleaning. In the morning, my friend was still asleep and I was in the bathroom, when there was just one knock on the door, immediately followed by the door being unlocked and opened by a housekeeper. This is not acceptable. While she did apologise, she then asked what time we were leaving. Again, not acceptable.

I recently stayed at the Holiday Inn Melbourne while en route to Albury. The stay was average overall—comfortable enough for a short visit, but nothing particularly stood out. The location was convenient for my travel plans, and the room provided the essentials for a night’s rest. While it served its purpose as a stopover, there’s room for improvement in terms of ambiance and amenities to make the experience more memorable. It’s a decent option for a quick stay if you’re just passing through.

We booked this new hotel out of curiosity and trust of large brand, but quite disappointed The hotel located at an area outside t4, next to the big parking building/bus terminal, but there are no/minimum signage/directions leading to the hotel, while only one arrow at the bus terminal pointing at the big building with the large novotel logo, making everyone thinks that we can access the hotel through the well lighted bus terminal with ease, but sadly there is no crossing facilities between the terminal and hotel, you will need to lift your luggages, jaywalking through two car lane and climbing up the lane islands if you dont want to walk back 200m for the unnoticeable correct route; in fact the only route leading to the hotel from the airport is the side walk OPPOSITE to the big arrow with poor lightings and no signage at all. As a tourist with heavy luggage, thanks for offering the chance to weight lifting. When we arrived and reflect the problem, concierge said they also received similar complains. So nothing has been done to correct the nonsense and good luck to all the up coming visitors. The room is decent to be honest and with a clear view facing the car park building we mentioned earlier, no much to see yet no problem for us too. Bed is soft and comfortable allowing us to have some good rest. However, theres an empty black bottle in the rubbish bin i believed to be the leftover from the last guest, hope the housekeeper can have a closer look in the future. Some facilities have great designs that i would like to greet the designer/procurement and admire their mastermind for installing those equipment and challenge the wisdom of humankind. For instance: the anti-intuitive shower switch for change to top shower or handheld shower head, it is semi cylinder disguised as part of wall mount of the top shower, which is about 1.9m - 2m from the ground, for those who cant find the switch and not tall enough will have to stick with what was preset. Second, the hot water dispenser at the breakfast bar, you can simply press the two buttons on top and nothing would happen, turns out there is an extra sensor you need to block with your thumb and use another finger to press the buttons on top, this can encourage guests to give up on the hot water if no one is around to ask. The breakfast is the most disappointing part, frankly all quality are high standard but the choices are few and basic, simply bacons/ eggs/ veges/ salad/ hams (well the mushrooms are very impressive though), there is also a honey hive (with a rectangular frame) but mostly empty at the middle (at the time of 7am) where the side are hard to spoon out, ppl try very hard but the loose stands make it even harder to spoon out, the frame eventually collapse and guest gave up to take the hive. No staff notice/try to fix the collapsed honey hive/ change to a new one during my whole breakfast ( around half an hour) and remain the same when we left. The pancakes supposed to be eat with the honey are dry and inedible imo too. The price for the hotel is not cheap comparing to the nearing but the standard does not meet up with the price, facilities are new and thats the only advantage on the table. PS: the hotel offer free shuttle to the terminals too, try to mention and book for your shuttle as there are only 3-4 seats if everyone have large luggages, otherwise the concierge will be surprised you did not ask for this hidden service with no mentioning during check in and no timetable ever provided when you check with them in the morning.

I went for the location, but if the location was perfect, so was the service, and the room was very quite, dark to sleep perfectly, and very clean. I really was very impressed by what was secondary for me after the location which is the best! I definitely will consider returning, and advertising the hotel to everyone.