Hotel Dengan Bar di Emirate of Ras Al Khaimah, United Arab Emirates

what a disappointment for Hilton chain - coming for 2nd time with high expectation. But it was poor from the start at reception , room, service and breakfast. Poor services, even told at reception that the room was not clean and missed basics like towel, etc. Worst is if you inform the management and nothing happens. Thanks

The facility overall is good, and we truly appreciated having access to both Al Hamra Village Hotel and Residences, which gave us the opportunity to enjoy three swimming pools and the beach. We also really enjoyed the nighttime activities at The Frisky Fox bar and restaurant, as they were very entertaining. However, the service was quite poor due to the following: 1. My special request, which I added to my booking, was completely ignored. When I asked the reception, they said they had not been informed. 2. The waiting time at the reception for check-in and check-out was very long. 3. A simple request for a one-hour late checkout was not considered. 4. The food quality was very poor—well below three-star standards—and the staff were very slow in refilling buffet items. There were not enough plates for all guests, and we had to wait a long time to get clean ones. 5. The room was clean overall but extremely small, with the TV positioned awkwardly. We kept bumping our heads into it whenever we tried to reach the wardrobe. Additionally, the AC was very noisy, and the water pressure was very low most of the time. 6. The internet connection was very slow across all facilities.

I had a good stay . The hotel is clean and well-kept, which I appreciated. The outdoor pool was great, especially with it being right on the beach—perfect for relaxing. The indoor pool was a bit small, though. Breakfast was decent, but I wish they had more vegetarian options. Overall, it’s a good place to stay if you’re on a budget and want to be by the beach.

It was a great experience, and the kids screamed. It took an hour to drive from downtown Dubai, and the road was very easy to walk. As soon as we got off the car, there were enthusiastic staff members coming forward. All of their staff members are sincere to the guests, responsive to requests, and want you to have a pleasant experience there. The room type is very good and large, especially the bathroom is luxurious. The sofa bed will be laid out for the children to sleep at night, and the sofa bed can also sleep two people. The snacks sent in the afternoon are also very beautiful and delicious, and there are good night chocolates. The swimming pool is heated, and the children soaked in the swimming pool to watch the small animals coming and going. Bicycles are provided free of charge, and the corresponding models are matched to the children. There are really many animals and they are very harmonious. I watched the owl show, which was great and will let everyone experience it. The sunset in the desert is super beautiful. We went to ride camels again early in the morning, and the staff was also super nice. We had dinner in the restaurant where we had breakfast. It is said that the one in the countryside will taste better. I think I will definitely stay here for two days if I have the opportunity in the future.

I had a great stay at Hilton garden. The staff was friendly, the room was clean and comfortable, and the amenities were impressive. The location was convenient, making it easy to explore the area.

Customer service is at best. Very polite and professional front office, housekeeping and security staff. Always smiling and accommodating special requests. Great view from the room and good facilities and amenities. Well done CityMax Ras Al Khaimah !

The hotel is packed with tourist… the front desk initially give me a double bed even my booking says king bed with sofa. When we are already relaxing in our room after a long drive, someone from maintenance came and fix the design at the top of the headboard. They should be doing this before the guest checked in. Such an inconvenience! When I reported this to the front desk, they said they will check but never came back to me. The next day, I was asking for the help of the lifeguard to open the umbrella but he refused and told me to ask the help of other staff even though the umbrella is just behind him! We stayed to a lot of hotels and this is the first time I’m experiencing this poor service! The only good thing in this hotel is the breakfast and the houskeeping. They are well trained and nicer compared to other departments.

We stayed in the family Villa with pool view. The staff all around the hotel were amazing, assisting us at all times and making sure our stay was most comfortable. They have many pools situated at different locations around the hotel but the pool where we stayed has the coldest temperature which was perfect for this hot weather. You can hop on a buggy to get around or take a stroll to any place in the hotel. The beach is calm and perfect for a relaxing time. Their buffet breakfast and dinner was a wide variety and the food was excellent.

Very nice hotel

The hotel is large and has complete facilities. Half of it is sea water and half is mountain. It is a hotel between the mountain and the sea. Don't worry about the flavor. The breakfast is also delicious. The service attitude is also very good. Recommended

I had a great stay at Hilton garden. The staff was friendly, the room was clean and comfortable, and the amenities were impressive. The location was convenient, making it easy to explore the area.

Customer service is at best. Very polite and professional front office, housekeeping and security staff. Always smiling and accommodating special requests. Great view from the room and good facilities and amenities. Well done CityMax Ras Al Khaimah !

We stayed in the family Villa with pool view. The staff all around the hotel were amazing, assisting us at all times and making sure our stay was most comfortable. They have many pools situated at different locations around the hotel but the pool where we stayed has the coldest temperature which was perfect for this hot weather. You can hop on a buggy to get around or take a stroll to any place in the hotel. The beach is calm and perfect for a relaxing time. Their buffet breakfast and dinner was a wide variety and the food was excellent.

The hotel is large and has complete facilities. Half of it is sea water and half is mountain. It is a hotel between the mountain and the sea. Don't worry about the flavor. The breakfast is also delicious. The service attitude is also very good. Recommended

Hygiene: Clean and hygienic, many Pakistanis are very friendly to Chinese people, so we basically tipped Facilities: The hotel room facilities feel old, and the roof leaked in the afternoon, probably because of long-term exposure to the sun Service: Because I was traveling with my family, I emailed in advance to express my needs, and the hotel made arrangements in advance, which I was quite satisfied with Environment: The environment is beautiful, the house on the hillside has a Mediterranean style, you can spend 2-3 days in the hotel, the hotel has yoga and volleyball teaching

The soundproofing of the room is very poor and you can hear others opening and closing the door at any time outside. The sound of water running from the water pipes in the room can be heard all the time.

Great place to stay in based on the prices they offer

There are highlights, three nightclubs at night, very exciting. If you come to rest, it is recommended not to come.

The staff were very polite and helpful. I got a 20% off coupon and had a delicious meal at the restaurant. During happy hour, I got 2 bottles of beer for 15 Dhs. The hair dryer has a weak wind power, so it might be a good idea to bring your own.

The room is big and clean, with a swimming pool, coffee shop, spa and other leisure facilities. The breakfast buffet is good, combining Chinese and Western food, with a variety of choices. Overall, it is cost-effective

what a disappointment for Hilton chain - coming for 2nd time with high expectation. But it was poor from the start at reception , room, service and breakfast. Poor services, even told at reception that the room was not clean and missed basics like towel, etc. Worst is if you inform the management and nothing happens. Thanks

Very nice hotel

The best hotel I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms, and high quality service. I have stayed at dozen of hotels in (L). This was on the top of the list of best stays/experiences ever. Staff was very hospitable and there for every need of mine. Thank you so much.

Checking in before Christmas, there were a lot of guests in the hotel, most of them families with children. Breakfast is full, so go early or you'll have to wait in a long line. The various activities in the hotel are basically focused on children, and there are basically no programs arranged for adults.

Affordable, with private beach, next to the industrial area. There is no suitable Chinese-style restaurant nearby, the breakfast is average and the Arabic taste. The sea beaches are superb.

The facility overall is good, and we truly appreciated having access to both Al Hamra Village Hotel and Residences, which gave us the opportunity to enjoy three swimming pools and the beach. We also really enjoyed the nighttime activities at The Frisky Fox bar and restaurant, as they were very entertaining. However, the service was quite poor due to the following: 1. My special request, which I added to my booking, was completely ignored. When I asked the reception, they said they had not been informed. 2. The waiting time at the reception for check-in and check-out was very long. 3. A simple request for a one-hour late checkout was not considered. 4. The food quality was very poor—well below three-star standards—and the staff were very slow in refilling buffet items. There were not enough plates for all guests, and we had to wait a long time to get clean ones. 5. The room was clean overall but extremely small, with the TV positioned awkwardly. We kept bumping our heads into it whenever we tried to reach the wardrobe. Additionally, the AC was very noisy, and the water pressure was very low most of the time. 6. The internet connection was very slow across all facilities.

1. Leaving the room to the sea at 8 am, I turn on the ”clean up” button. At 6 pm (sunset) on the beach they whistle for everyone to get out of the sea and leave the beach. I come to the room at 6:05 pm - they are just entering to clean the room. You stand wet in the corridor under the air conditioners and wait for them to clean up. It is not clear for whom the green ”clean up” light was on for 10 hours. The most useless thing in this hotel is the ”clean up” button. Lack of organization of the cleaning process (time). 2. The fire alarm went off several times in the middle of the night. 3. Very bad towels both in the room and on the beach: old, poorly washed, with some kind of discharge, stains, grayish. 4. Three times in 2 weeks they gave 20 grams of soap (the size of a coin) to the room. 5. They give two bottles of water per day, 500 grams each. To the room. In 40 ° heat. Usually in the Emirates they put four everywhere. You can ask and they will give it to you, but you have to look for it. 6. The socket for charging the phone at the table is far from the bed. 7. Very bad Wi-Fi. It only works well in the morning until 7 am while everyone is sleeping. Then the whole day until late evening there is almost no signal. But there are two computers in the lobby if you need to check in for a flight. 8. The beach at the hotel. 9. About 90 percent are vacationing: Russians, Kazakhs and Belarusians. 10. The sea is beautiful. We were there in mid-October, the sea was + 29. Very many with small children. 11. Shampoo, air conditioning and gel are topped up, but only if you ask. The quality is good. 12. Nice bed linen. 13. You have to ask for slippers. There was no robe or hair dryer. 14. Strong audibility between rooms. 15. There is always water on the floor in the shower after the shower due to improper design. 16. The air conditioner often turned off by itself for a while, then turned on by itself 🤷♂️.

Отель немного устарел, менеджмент не торопится в помощи

The biggest thing is the smell of sewage in the room. It was unbearable. The last night I had to literally use oils I had to try and not smell it. The noise levels the night before from a party was not fun. The room itself is roomy and super basic. It was quite clean and that I appreciated. The smell though again, unbearable. The smell seemed to permeate much of the hotel. Breakfast was super mediocre. The smell of fried food in there was quite gross and stuck with you. I avoided breakfast the last 2 mornings bc it just wasn’t worth it. Sorry! The beach and pool area were nice though and it was in a great location close to lots of things.

Seeing the recommendation of travel bloggers on Xiaohong, I chose to go on a weekend trip. It is a very beautiful tent hotel with many activities in the hotel. The breakfast is very good and very comfortable. If it is not time, it is best to stay for 2 nights!

Very good, very good!