3-Star Hotels in Riau Islands, Indonesia

Highly recommended hotel! The service was tip top! During check in I checked with the front desk staff whether they have any double bed room left because I booked a twin sharing room but my son was with me during the trip so I will need to squeeze with him in a single bed but unfortunately, on the day all rooms were fully booked so they did not have any extra room. But when I opened up the room door I was surprised by what they had done with the room they actually joined the twin sharing bed into one bed. They even gave me a complimentary dinner. It's really nice of them. Will definitely book from them again.

Hotel stay was good, booked a Family room. Services were excellent and the location was ideal, all within walking distance. We had a very good sleep. My 2nd time staying here and the breakfast buffet has since improved with a wider spread. Keep up the good work! Worth mentioning is that we requested 3 single beds, although 1st night it was a full house, 2nd day morning they really prepared it for us. But since we slept well, we declined the good offer. Thumbs up!

Overall stay was pleasant. Room, location, Convenience and safe.  Only issue I had was the power points and usb ports for charging. Initially the power point works but usb did not. Then they replaced it. After that the power point does not work but usb ports work.  Room took long time to cool down despite putting it at 17 degrees.  Other than that, it’s was a pleasant and fun stay. Highly recommended to stay here for the convenience of shops, clinics, spas and food. There are 4 hotels in this area ….

I would like to extend my sincere appreciation for the wonderful service I received during my recent stay at Yello Hotel Harbour Bay Batam. From the moment I arrived, the staff was warm, welcoming, and attentive to every detail. The room was spotless, the facilities were excellent, and every request I made was handled with professionalism and genuine care. Special thanks to all your staff especially to your Front Office Mr Willy, Mr Vincent and Ms Ima for going above and beyond to ensure my comfort. It’s clear that all your teams efforts is committed to delivering outstanding hospitality. Not forgetting Mr Farhan, Mr Wafi and Mr Dicky who handles the breakfast area. Totally awesome ! They ensure that all guests cutleries are cleared away immediately from each table so that they can have a seamless and hearty breakfast. I will not hesitate to recommend Yello Hotel Harbour Bay Batam again to others and look forward to returning in the future. Thank you once again for a truly memorable experience. Sincerely, Haron Hussin In 24 Aug 2025, Out 26 Aug 2025 Room Number – 905

I had an excellent stay at this hotel. The staff were warm, welcoming, and always ready to assist with any requests. The room was spotless, comfortable, and well-equipped, with everything I needed for a relaxing stay. The location was convenient, with easy access to nearby attractions and dining options. Breakfast offered a good variety of fresh and delicious choices. Overall, a wonderful experience that exceeded my expectations — I would gladly stay here again and highly recommend it to others.

The staff on duty can remember me and he display good service toward every guest upon check in  He still call up my room to inform me that I accidentally left my passport at the counter and personally came up to my room 923 to pass my passport back to me  It was so thoughtful and well behaved attitude  Time check in 11pm to 1130pm

Nice and clean

Person in charge is very responsive. They allow us to check in earlier n check out at 2pm . Enjoyed our stay with comfortable bed, sofa, fridge etc.

Perhaps me and my families are one of the most frequently visitor of Santika Hotel around the country. From Bali, Malang, Yogya, Semarang. But Santika Batam is the worst service hotel I've ever had. FO officer name Artha acted like an amateur. Not only her face who rude but also very disspointing. I've been waiting more than half an hour w/o confirmation that our room was ready to use. She was very pasif to inform guest whether the room was ready though time for check-in already set. When I tried to ask how it should be, she answered with denial. Housekeeping still double checked. It's kind an insane manner. Duty manager Mr. Garry (Jerry) was willing to catch us, try to explained the standar service. He was offering complimentary transfer to harbour, the day after. But it never happened. What an insane service, I underwent at Santika Batam. One of the worst service I got so far. Don't know if the Management realize these experience.

Booked Superior Queen Room with windows and requested high floor however receptionist gave me level 2 corner room with no window. Went back to the counter and request for change of room both receptionists expression knew they give me the wrong room and though I won’t be fussy about it. Their attitude and service was so bad. There is no mini fridge and hair dryer in the room too. The room is not soundproof can hear people talking at the lobby and loud closing door. But location was good. Very near Nagoya hill mall and other cafes. Affordable price too. Might consider book this hotel again if going back for short trip.