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Reviews/Trip Moments

Reviews: Rainforest Aerial Tram & Zipline Tour in Jacó, Costa Rica
Guest User2024-07-03
Day 1 (Tues) started with a light sprinkle than downpour after we took the tram to the top. There was a lot of back and forth with folks on the ground & we decided to cancel (safety & wouldn’t be able to see much). Initially we were going to have to fully cancel but the onsite manager gave us passes to come back the next day! Luis was amazing and helped us so much getting up & down the mountain. Day 2 (Wed) started and you could not have paid for a more perfect day. Luis, Fabian and one other gentlemen (he wears glasses) greeted us with the warmest smiles and great service!Today was picture perfect and we had an amazing time. My travel friend was super nervous at the beginning & end, but Luis & Fabian’s patience won her over and she had a great time. The views are amazing, zip lining and educational information are way above par!! The customer service was a 5 out of 5!!! We could not have asked for a more amazing day & tour. I highly recommend this tour as it is great for all (adventurous to hesitant).
Contact Center <br>of the year 2024
Contact Center
of the year 2024
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