[Singapore] Singtel hi! | 5G SIM card | Changi Airport 24H/Downtown pick up | Optional EZlink transportation + phone 2-in-1 card

This product can only be activated overseas and cannot be used within China.

Important Notice: Singtel plans to perform system upgrades and maintenance soon. During this period, SIM card registration services at the airport will be temporarily suspended. Passengers who plan to pick up their SIM cards at the counter during the relevant time should not purchase them.

Maintenance time

- Singapore local date: Monday, August 24, 2026

- Singapore local time: 00:00 – 05:15

Note: Only the $15 hi! and $30 hi! SIM cards can be converted to long-term cards by applying through the Singtel hi APP or offline stores after obtaining a long-term identity document in Singapore.

[Product Redemption Location]

Please use the QR code in the order attachment to collect your package. #Regardless of which counter you selected when placing your order, you can collect your package at any of the following locations.#

• 1. Changi Airport Terminal 1 Arrivals Baggage Terminal (Level 1)
• Travelex Currency Exchange (after exiting the baggage claim area, near lane 13) #01-K24
• Business hours: 24 hours

• Travelex Currency Exchange (after exiting the baggage claim area, near lane 17) #01-K26
• Business hours: 24 hours

• 2. Arrivals Hall (Level 1), Terminal 2, Changi Airport
• Travelex Currency Exchange (after exiting the baggage claim area, near lane 36) #01-78
• Business hours: 24 hours

• 3. Arrivals Hall (Level 1), Terminal 3, Changi Airport
• Travelex currency exchange (opposite to baggage claim area, 43-44), #01-K09
• Business hours: 24 hours

• Travelex currency exchange (opposite to baggage claim area, 46-47), #01-K15
• Business hours: 24 hours

• 4. Arrivals Hall (Level 1), Terminal 4, Changi Airport
• Xplore SG counter in Terminal 4 Arrivals Hall (near conveyor belts 5-6) #01-K4
• Business hours: 24 hours

For more self-pickup points in the city, please...

[Frequently Asked Questions]

• 1. How do I check the balance and expiration date of my prepaid card?
• A: You can download the hi! App (www.singtel.com/hiapp) to check your prepaid card balance and expiration date.

• 2. How to make an international call?
• A: Dial 019 <country code><area code><phone number>

• 3. What should I do if I can't access the internet?
• A: Make sure that your phone's APN (Access Point Name) is set to hicard in your internet settings.

• 4. How can I use data in countries other than Singapore?
• A: Data roaming will be automatically activated after SIM card registration. Once you arrive in your destination country, please enable mobile data and data roaming.
• Apple and Android users then need to ensure that the APN (Access Point Name) is set to hicard in their phone's internet settings.