This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!
Hotel near Zona Hotelera,Cancun74.1% of visitors choose this area
Iikuko Koide2025.02.25
Enjoyed the all-inclusive experience.
The staff were very friendly and talked to me.
They answered my questions politely.
I was able to relax on the beach and around the pool from before check-in to after check-out!
I could eat and drink anything at any time, and my favorite is the poolside buffet restaurant đ
The alcohol is delicious here.
I was impressed that I could see the beach from my room đ
The good thing about the sun loungers by the pool (shade) is that they are secured from the morning.
It's a good idea to leave your bath towels out in the morning.
The bath towels used by the poolside can be replaced frequently without affecting the price.
You can exchange them for a card or get a new towel.
I wonder if the jacuzzi is lukewarm for Japanese people at 35 degrees Celsius?
In Mexico, where there are only showers,
I have a strong desire to soak in a bathtub... It's a shame.
The rooms have a fabulous sea view.
They are new and fairly well maintained but some have a damp smell.
Overall it is a good hotel with friendly and efficient staff.
A downside for the reception with unfriendly and inefficient staff which means that we have not returned to this hotel this year. Pity.
Hotel near Avenida Kukulkan,Cancun2.3% of visitors choose this area
EERXUN2024.12.04
We are here on vacation. The facilities are great, but the service and management are terrible.
1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldnât change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation.
2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a âcleaning requiredâ sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since weâve never encountered this policy at other hotels. We are unsure if this explanation was true.
3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs.
Hotel near Costa Mujeres,Isla Mujeres10% of visitors choose this area
PPriscillaQueenoftheDessert2023.07.22
Good food and amenities, we came back a few days later for a second stay after our travel plans changed. Mixed service across the hotel, sometimes good but sometime very bad, really depends on the individual helping you. Good drinks and cocktails. This hotel will not help you arrange taxis from the airport they told us this was not a service they offer...
Hotel near Zona Hotelera,Cancun74.1% of visitors choose this area
DDenis2024.04.13
Hotel is located at the north east point of Cancun strip, which allows to have an access to the beach at the northern side as well as at the eastern side. Both of the beaches are hidden from big waves by the piers. Turquoize suites are spacious and well maintained with an amazing view of the sea. Hotel territory is big enough for walks around it. Sea view from different spots is really beautiful. Hotel has several pools so that the clients can choose one suitable for them. There are several restaurants and bars in the hotel as well, which brings some diversity of options. Hotel staff is very friendly and polite. Service is really good. Overall nice impression of the hotel. Turquoize suite also has a separate building, which is more quiet and a separate swimming pool with a good view of the sea. Definitely recommend this hotel to all sorts of visitors. The only thing that can be better is the food. I would give 4 points out of 5 for the food, it can be more delicious and special as well as the cocktails in the bars, but maybe itâs because of the âall inclusiveâ type of the service.
I like to listen to the sound of rain to help sleep. It is a deep sleep place to come here in the rainy season. The cabin is not very soundproof. The heavy rain fell in the surrounding woods. The air conditioner was turned on and the quilt was wrapped in the quilt. It was really a three-dimensional surround sleep aid ASMR in the whole house. We slept for 12 hours.
The weather is not very good recently, it is not easy to get a big sun during the day, so the scenery is not as sunny, but because there is no direct sun, it can make people sit by the lake and drink wine without burden. The lake water is blue colored whether it is sunny or cloudy, very calm, the water depth is about 2 meters, you can swim a little.
The facilities in the hotel room are also relatively simple. For example, the last picture of the hotel bathroom is open-air, so you have to take a shower when it doesn't rain.
â ïž Note: Those who are afraid of insects and frogs and are afraid of cockroaches should be careful. It is inevitable that they will encounter them on the road and there will be many insects around when eating.
It is worth mentioning that this hotel restaurant gives people an unexpected surprise, basically no dish that step on thunder.
Hotel near Avenida Kukulkan,Cancun2.3% of visitors choose this area
PPetersWill2023.12.21
A nice hotel that caters to the âAll Inclusiveâ crowd.
If you're looking for a vacation with no surprises and never plan on venturing off the grounds then this is your place. If on the other hand you want get out and explore your surroundings, and try the local food there are probably better options as they treat you like second class citizens. Constantly pointing out that you are not on the meal plan. So getting things as simple as a morning coffee or a drink at the swim up bar is borderline frustrating.
This hotel is located in an isolated part of the hotel zone so expect to catch a bus or taxi to the more lively places for food and activities.
Great beach, nice pools and and clean upscale rooms
Very Good
58 reviews
8.5/10
Price from
SGD 165
per night
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