This is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
We stayed at the hotel for one week. Clean rooms. Balcony with garden view. Here in the morning is fascinating bird singing. pleasant service staff. Basin with lying and drinking bar. Smuzi and juices here are very delicious. I liked the local tea with ginger and milk. Breakfasts are delicious. We used a restaurant for dinner. A large plate of seafood for two very delicious. Here are fish, calmaras, octopus, and half lobster, fish boiler. Yes-yes, the fishboiler is big and very delicious. The room was given water and tea with coffee. They regularly changed their lingerie. For us there was one minus-the conferences held at the hotel. Being in the pool area is not pleasant when a group in black hoods from 20-30 people inspect the holidaymakers. And yes, to the sea on foot 10 minutes or you can get to the tuck-tuck. Still, it is not in step-to-step access.
Excellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .
The whole resort staff are very friendly and nice. The breakfast and dinner are really good with a wide variety of choices . However , the rooms and amenities need a bit of refurnishing as it starts to see slightly dated. The toilet needs to be cleaner as there seems to be some hard white spots appearing on the levers. The entertainment room also needs to be maintained.
Overall , we still had a good stay nevertheless
Great location just in front of the Tandoori club
Very cozy, but not big, territory and nice beach
Not far from the airport
But the hotel needs the renovation
All inclusive system fits travellers who prefer stay on the beach during the day and have an excess to food and drink
Also in the evening you can go to the luxurious restaurants to taste new dishes, it takes 10 min to get there by slow walk
The room facilities are old and the toilet is easily clogged. The swimming pool is not very clean. The advantages are that the beach is wide and beautiful, the price is cheap, and the cost performance is very high. The beach is full of crabs at night.
Yes, there is air conditioning. Breakfast is OK, there are many baobab trees inside.
A little left is the congo river, you can take a boat, it should be beautiful if it is sunny
Great location right by the beach ...amazing staff at the reception when checking in . I especially loved the rooms, they are modern, clean and no mosquitoes.
I would just recommend a little improvement at the restaurant section , our pizza wasn't nicely done , but then again the hotel.was.hosting dinners every night maybe the staff was tired .
Otherwise it's a great hotel and the nights were always fun , child friendly and a great spot to have a good time
Das Hotel könnte mit etwas mehr Anstrengungen ein wirklich gutes Haus sein! Es liegt nahe am Strand auch wenn der Weg dorthin etwas beängstigend sein kann.
Es gab leider nicht immer Wasser in der Dusche und man musste manchmal am Abend oder am nächsten Morgen duschen gehen. Das Internet/WIFI ist sehr instabil und ohne kein TV.
Ich war im Winter dort und das Hotel war leer bis auf wenige Zimmer. Un den letzten zwei Tage gab es keinen Kaffee mehr und ich wollte meinen Filterkaffee an der Kaffeebar selber kochen! Jedoch die Kaffeemaschine war voll mit Kaffeesatz und dieser war verschimmelt. Auch der Gesamteindruck war ehrlich gesagt ziemlich negativ.
Ob ich wiederkommen würde, denke ich eher nicht.
Its a great location and service is good but learned in my stay that I could have gotten better for the price I paid there but overall it great
Very Good
56 reviews
8.8/10
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per night
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AAnonymous UserThe whole resort staff are very friendly and nice. The breakfast and dinner are really good with a wide variety of choices . However , the rooms and amenities need a bit of refurnishing as it starts to see slightly dated. The toilet needs to be cleaner as there seems to be some hard white spots appearing on the levers. The entertainment room also needs to be maintained.
Overall , we still had a good stay nevertheless
GGuest UserWonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
GGuest UserGreat location right by the beach ...amazing staff at the reception when checking in . I especially loved the rooms, they are modern, clean and no mosquitoes.
I would just recommend a little improvement at the restaurant section , our pizza wasn't nicely done , but then again the hotel.was.hosting dinners every night maybe the staff was tired .
Otherwise it's a great hotel and the nights were always fun , child friendly and a great spot to have a good time
MMathNerdSwahili Beach Resort is a great all inclusive resort in Diani Beach in Kenya. It's perfect as a base for staying in the area, with everything you need included. The rooms are spacious, the staff are incredible (and I mean incredible - nothing is too much trouble for them, they are so polite and will really go to great lengths to help you).
The only issue is that if the resort puts you in a room that is different to what you've booked (in our case, we booked a Standard room and we got given a Superior room), it can be difficult for them to find your reservation in their backend systems.
So ensure you go in with printed proof of your reservation and payment, and eventually it will all get sorted.
Otherwise, it's amazing, the Dawa drinks are top notch and the rooms are spacious and inviting.
AAnonymous UserOlder hotel located directly at the beach. Unfortunately, the restaurant staff lack basic training, the food quality is just average.
The monkeys and birds sometimes help themselves from the guests' plates. Other hotels in a similar situation deal with this annoying problem in a better and more professional way. Basic drinks and ice cubes are often missing. The fridge was missing in the room and the cell phone system didn't work either.
For a so-called four-star hotel with a corresponding price, one can expect a lot more in all respects. than just smiling staff. Unfortunately not to be recommended.
GGuest UserGreat location just in front of the Tandoori club
Very cozy, but not big, territory and nice beach
Not far from the airport
But the hotel needs the renovation
All inclusive system fits travellers who prefer stay on the beach during the day and have an excess to food and drink
Also in the evening you can go to the luxurious restaurants to taste new dishes, it takes 10 min to get there by slow walk
AAnonymous UserAverage hotel....since the first day of my arrival, neither the TV nor the WIFI worked in my room. Furthermore, the inside of my suitcase was soiled by a forgotten wet and dirty cleaning cloth from the maid. Every day I heard the hackneyed words <sorry> over and over again. In the end, I couldn't hear those words anymore. I left the Neptune Paradise with a big disappointment...
Ccalvin mandelaExcellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .
JJuliaStantonGreat place to stay offering good value for money with self-catering facilities. Breakfast and other meals also available. Although the place is a little worn, it has great charm. The swimming pool was lovely. Excellent location not far from beach and supermarkets
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