Ameron Zürich Bellerive au Lac

Make sure you get room with the lake view

We had a terrible experience on the second night of the stay: We went out for city tour in the morning and when we come back to the room in the afternoon, our room is like being robbed, 3 out of 4 suitcases are missing, the bathroom is only half way clean, balcony door left open, most clothes hanging in the wardrobe are missing. I called front office immediately and i have been told that housekeeping had found the door of wardrobe is broken and has a risk of falling, so for safety reason, therefore, they have transferred our suitcases to the new room. so here are the question: 1. Why there are only half of my belongings are being transferred to the new room? You either transferred all my belongings to the new room, but not just half of it, it is so scary when you back to your room which it is like a crime scene! 2. Is it normal for a luxury hotel to touch guest's personal belonging without permission of the guest? 3. If the hotel find it a safety issue inside the room, why do they still let the guest go into the room? That kind of put the guest in a dangerous environment that may get injured! 4. Have the hotel ever tried to contact the guest, by phone/email of such incident had happened in the room? or worst case, to stop me to get in to the room, when i passed by front desk before get back to the room? none of it had been done In short, this is not acceptable for any hotel, not talking about Ameron is a luxury brand, the hotel has poor risk management, this is my first time using this brand and I don't think there will be a second chance, terrible experience and even on the checked out date, no one care to ask how was my stay.

服務不錯，設施有一點老舊，其他都不錯

Es war ein sehr gelungener Ausflug mit einem tollen Hotel! Immer wieder gerne! Vielen Dank. Zum Geburtstag gab es eine kleine nette Aufmerksamkeit und ein Gläschen Prosecco.

該説的另一個訂單已經説了總結一句話就是真的超級棒

酒店房間 衞生：衞生間很臟，馬桶既然沒有清洗，尿液污漬在馬桶蓋上，體驗不好。