WoodSpring Suites St Louis St Charles

Couldn't sleep due to the smokers previously in the room. Extra charges they refuse to acknowledge

The staff was terrible.. our room smelled. You have to pay extra for everything, room key if you left it in your room, have to pay for cleaning service, to get extra towels or linens. Just a horrible experience! I would not recommend staying at this hotel!!!

Property itself ok, but the workers, not so much! The maintenance guy thinks that he runs the property. He is very nosey and I witnessed him tell a guest that he was going to get them evicted. There was only 1 front desk worker that was welcoming. The room was very clean and comfortable as to why I rated it a little higher in that area.

You guys gave me a safe place to sleep at night thank you I’ve been going through literal hell

Worse place I’ve ever stayed at. I got a call from this place 3 hours before my check in to notify me that they have a $100 cash deposit policy. I found it strange but ok I went ahead and got it. The room itself was terrible. There was a foul odor to the room. The floors felt oily and slippery. The shower barely worked. Upon check out I had to check out at 8am to check a flight back home. Inconveniently their front desk does not open till 9 AM. No one was available to check me out. I had no choice but to leave. I called at 9am to notify them I had checked out and asked how would I receive my deposit and the manager stated that I have to pick it up which I explained to her I couldn’t because no one was available at the front desk when I checked out. She stated that’s policy and that they can’t send me my deposit via refund on my credit card or any other form of electronic payment. So I am out of my deposit!! The manager was extremely unprofessional as I’m trying to find any form of resolution and she hung up on me twice and blocked me from calling back. I can’t believe this happened.

They took my credit card yet still insisted I bring $100 cash. When I check in. They did not have a complimentary toothbrush yet they had toothpaste. No lamps or reading lights were at round the bed. There was one small round light in the ceiling which did not work. Upon check out I had to phone so I would receive my cash back. The woman said we will open in 15 minutes. I sad no I am leaving at this moment. I could here staff talking on the other side of the divider which was down. The attendant slid my envelope under the pleated divider at me. Horrible place.