AAnonymous UserThe experience of staying in this Qingming holiday is poor, there are no entertainment facilities around the hotel, and the environment is average. The only advantage is that there is a mahjong machine in the room, and there is a small yard outside the door for barbecue. Barbecue grills and charcoal are provided for free.
When I went to bed at night to wash, I found that there was no toothbrush, comb, toilet paper, because I didn't want to disturb people when I was late, we didn't go to ask for it. The next morning, there was a power outage at 8:30. The weather was cold in the morning and the air conditioner could not be turned on. The child had to drink milk and there was no hot water to exchange milk. He took the two children to eat breakfast. The waiter said that because of the power outage, she could not do it. She couldn't apologize to us and didn't give some solutions. Well, there is no way I can be forced to check out early in the morning and take the children out for breakfast. When I checked out, I said that if I could wait for us to wait for them to buy breakfast, I didn’t say it early, and I checked out. At that time, it was almost ten o’clock. The children were hungry. I paid a deposit of 200, said that I had to go back to the rounds. Later, I sent me a message saying that I had lost a small towel. At first, I thought that the child was on the bed and I asked them to look for it. Later, I asked my husband and he clearly said that there was a small towel in the room, because of the negligence of the service. They were less so and less so, and almost thought we had lost it. In the end, I found Trip.com's customer service to give feedback on what happened to this stay experience. They negotiated and gave me a discount of 88,200 and refunded it to me. Finally, the boss called me and asked me why I applied for a refund of 88 and breakfast for ten yuan per person. My hotel is not managed well, the service is negligent, and I don't blame you for the power outage. You are not willing, but can the breakfast problem of the guests be solved earlier to buy it first, or give some compensation for the breakfast fee? Why not say it until check out. After this experience, you must check the room yourself when you stay in the hotel. The hotel's few things will give them feedback earlier to avoid unnecessary trouble.
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