Angsana Zhuhai Phoenix Bay

Great hotel for our family. The room was clean, and all the staff were friendly. Breakfast could be better for foreigners, but we still had a good time. Hedi was especially helpful during our stay. We would love to come back again.

Friendly and helpful staff. Relaxing resort for a weekend getaway.

The overall experience was very good in terms of the services and environment. The room was big enough and the restaurant serviced breakfast was spacious. We chose the room with onsen outdoor, and we were enjoyed the onsen during our stay. They provided butler service and it was really excellent experience as Nova replied promptly when I informed her the issues and/pr requested some services. They also sent me the birthday cake and fruit plate after they knew. Definitely I will choose this hotel again as I’d love to try their poolside access room.

There is no doubt that your hotel is a very high-end five-star hotel. This three-day and two-night trip was an eye-opener for me. During check-in, I saw other hotel guests openly smoking in the lobby, with no regard for other people's feelings. I was very disgusted. But I also admire the hotel staff for their quick response. When I pointed out to them that the clock in the room was an hour slow (if I had to catch a flight first, I would most likely be late) and that the bedside lamp was blinking like a ******* house, they immediately arranged for repairs and adjustments, and served seasonal fruits. I was very impressed. But there are still areas that need improvement. For example, the breakfast restaurant is not directly accessible by elevator, making it extremely inconvenient for us elderly people or residents in wheelchairs to get up and down. If we stay here again next time, we must stay on the first floor. In addition, the seating layout in the restaurant is very crowded and narrow. Maybe the wicker chairs are too big. I was forced to hear the conversations of my neighbors. I pushed each other's seats while grabbing food, and almost had breakfast on someone else. It was very dangerous. I hope the management will face up to this problem and make improvements.

The hotel room doesn’t worth with the price , room are dirty enough, the carpet inside the room can saw lot of stain and air cond was very noisy in middle of night , you pay price for 5star hotel but get 3star room hmmm , but hotel landscape nice enough not a good experience for my stay

Beautiful clean and peaceful place. Breakfast was yummy and had a big variety of foods. Access to the beachfront was easy to get to, as well as in and around the hotel.