Xana Deluxe Hotel Zhongshan Bei Railway Station and OCT Bay Branch Reviews

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Zhongshan North Station Xi'an Deluxe Hotel and taking the time to leave us such a wonderful review. Our entire staff is delighted to see that you had a great time in our hotel. We have always been committed to providing the best and most considerate service to every guest. The enthusiasm and helpfulness of the front desk staff are the embodiment of our service concept. The hotel is located close to Zhongshan North Station, hoping to provide convenience for traveling guests and facilitate everyone's journey connections. As for the unlimited coffee, free laundry service and free station pick-up and drop-off service, these are all carefully prepared to enhance the guests' stay experience. We are glad that they are recognized and liked by you. We look forward to having the opportunity to welcome you again in the future and continue to provide you with high-quality services. We wish you a happy life and all the best!

Response from Property: 尊敬的客人，感謝您選擇了中山北站希岸Deluxe酒店，您的讚美如同春日暖陽，温柔地照進了我們的心房。每一句好評，都是我們前行的動力源泉。五星好評已查收，期待與您再次相遇在温馨的小窩!

Response from Property: Dear guest, we are very sorry to bring you such a bad stay experience. Regarding the hygiene issues you reported, such as oil stains on the countertop, we have immediately urged the cleaning team to thoroughly investigate and rectify them, and strengthen cleaning standards and quality inspections. In the case of narrow parking space, we will also study optimization plans to see if we can adjust the layout or coordinate surrounding resources. It is a relief that you mentioned that the bed is comfortable. We will definitely do better in all aspects in the future to make up for this shortcoming and look forward to winning your trust again.

Response from Property: Dear guest, we are so happy to receive your good comments! We are very happy that you like the smart remote control room, think it is brand new, clean and spacious, and are satisfied with the breakfast and wontons. The parking lot can meet your parking needs. We are honored to be the choice of many Hong Kong guests. Next time you come to Zhongshan for tourism, we will definitely welcome you with attentive service and high-quality experience. We hope you will come often!

Response from Property: Dear guest, thank you for your feedback! We are glad that you feel that the room is spacious and clean. Regarding the urging of check-out during holidays, it is due to improper communication and arrangement. We will optimize the process in the future and coordinate without disturbing you. We are very sorry for the inconvenience caused by the door renovation. We will also pay attention to the progress of the construction and try to minimize the impact. I hope you will have a better experience next time you stay. We welcome you to come again at any time!

Response from Property: Dear guest, we are very sorry for the unpleasant stay experience you had. We have investigated and verified the front desk service problem you reported as soon as possible, and will provide training and criticism education to the relevant staff to strengthen service awareness and standards. We will also strengthen management and supervision in the future to ensure that every guest can receive a warm and professional reception. We apologize to you again and hope to have the opportunity to make up for it and provide you with quality service.

Response from Property: Dear guests, we are very touched and happy to receive your enthusiastic praise! We have been working hard to make you feel like you are at home. Regarding the pick-up and drop-off service, we will evaluate the feasibility of adding it. We will continue to optimize various services and facilities in the future. We hope that every time you come to Zhongshan, you will choose us without hesitation. We are always ready to bring you new surprises!

Response from Property: Dear guest, Zhongshan North Station Xi'an Deluxe Hotel thanks you for your detailed feedback! We are very happy that the hotel's location and parking lot bring you convenience, and the intelligent supporting facilities are also recognized by you. We are deeply sorry for the noise caused by the construction at the gate during the Qingming Festival. The construction has been properly arranged to minimize the impact on guests. For breakfast, we will also comprehensively evaluate and optimize to improve the quality and richness. We look forward to your visit again, and we will definitely give you a better experience!

Response from Property: Dear guests, Zhongshan North Station Xi'an Deluxe Hotel is so happy to receive your five-star praise! We are honored that you are satisfied with the cleanliness, unique decoration style and comfortable bed of the room. Your expectations are our driving force. We will definitely bring you more surprises next time you stay. We hope you will come often!

Response from Property: Dear guest, Zhongshan North Station Xi'an Deluxe Hotel is very grateful for your 4.5-point evaluation and recognition of the room environment, decoration, hygiene and location. We are sorry that you feel that the weekend room rate is premium. We will further optimize the price strategy according to market conditions and strive to give guests a more reasonable price. Regarding the problem that the room smart assistant cannot understand the instructions, we have arranged technicians to investigate and debug, and will improve its recognition accuracy and response ability as soon as possible to bring you a smoother user experience. I hope you will have a more satisfactory experience when you stay next time, and look forward to your visit again.

Response from Property: Dear guest, thank you very much for your 5-star rating! We have received your recognition of the hotel's service attitude, location convenience, and bedding comfort. Thank you for your praise of the front desk waiter surnamed Wu. We have always focused on the cultivation of employee service quality, and we are honored that he has received your praise. We will continue to maintain and continuously improve our service level and optimize all aspects of experience. We look forward to your visit again and provide you with high-quality check-in services again!

Response from Property: Dear guest, thank you very much for your 5-star rating! I am very happy that you are very satisfied with Mr. Huang's service attitude at the front desk, the hotel's high-end decoration style, the pleasant environment and the hygiene of the room. Thank you for your recognition of the Zhongshan North Station pick-up service staff. They have always served every guest with patience and enthusiasm. We will continue to maintain and continuously improve our service level in all aspects, and look forward to your visit again to bring you the same high-quality stay experience as always.

Response from Property: Dear guest, thank you very much for choosing Zhongshan North Station Xi'an Deluxe Hotel and giving you a 5-star excellent review! We are honored to learn that you are satisfied with the hotel's spacious rooms and new facilities, and that you feel that the hotel is close to the city and convenient for travel. The surrounding food streets and specialty old shops also make you feel convenient. We will continue to work hard to continuously improve our service quality to bring you a better stay experience and look forward to seeing you again!

Response from Property: Dear guest, thank you very much for giving us a 5-star rating! We are glad that you are satisfied with the hotel's location close to Zhongshan North Station, the polite attitude of the staff and the good service of the front desk guy. We are also very pleased that we were able to quickly solve the problems of KTV noise and the noise from the room near the road when you checked in and rearrange the room for you, so that you can sleep well and stay well. We are honored to exceed your expectations with high cost performance. We look forward to you choosing us again and bringing you the same high-quality experience as always!